fix problems on BetterHelp [iphone]

—— Run into issues on BetterHelp? Get help pending when official support gets back to you!

BetterHelp - Therapy

Info:

company: BetterHelp

: https://www.betterhelp.com

: www.betterhelp.com

Chat with our AI-based BetterHelp Support

🛠️ Common BetterHelp Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Some clinicians may not respond promptly

Fix: If you find that your clinician is not responding promptly, consider sending a polite follow-up message through the app. This can serve as a... ⇲

Initial therapist match may not be suitable

Fix: If your initial match isn't suitable, you can request a new therapist through the app. Go to your account settings, find the option for ther... ⇲

Video issue

Video platform has performance issues

Fix: To improve video performance, ensure that you have a stable internet connection. Try connecting to a Wi-Fi network instead of using mobile d... ⇲

Customization issue

Limited scheduling options for sessions

Fix: Check the availability of your therapist regularly, as they may update their schedule. If you find that their available times do not work fo... ⇲

Lack of dark mode and standard emoji support

Fix: While the app may not currently support dark mode, you can adjust your device settings to enable 'Smart Invert' or 'Dark Mode' for the entir... ⇲

Payments issue

Cost may not be lower than other online therapy options

Fix: To manage costs, consider using the financial aid options available within the app. Apply for financial assistance if you qualify, as this c... ⇲

Financial aid options may not be sufficient for all users

Fix: If the financial aid options do not meet your needs, consider looking for local community resources or non-profit organizations that offer t... ⇲

Search issue

Some users experience difficulty in finding the right therapist

Fix: To improve your chances of finding the right therapist, take the time to fill out your profile thoroughly. Include details about your prefer... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.9%

Bad experience

2.3%

Neutral

0.8%

~ from our NLP analysis of 138,834 combined software ratings.

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Private Data BetterHelp collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Location
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Location
- Contact Info
- Identifiers
- Usage Data
- Sensitive Info