Fix Securus errors on iphone

I have a problem with Securus
Let us help you find a quick solution by selecting your issue from below
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Messages
Messages fail to send

🛠️ 1. Check Network Connection: Ensure you have a strong internet connection. If using Wi-Fi, try switc... show fix »
Duplicate message sending

🛠️ 1. Check Network Connection: Ensure you have a stable internet connection. Poor connectivity can cau... show fix »
 
Login
Incorrect password prompts

🛠️ 1. Reset Password: If you are consistently prompted for an incorrect password, use the 'Forgot Passw... show fix »
Frequent logouts

🛠️ 1. Check App Settings: Look for any settings related to session timeouts or automatic logouts and ad... show fix »
 
Audio
Inconsistent audio quality

🛠️ 1. Check Microphone and Speaker: Ensure that your iPhone's microphone and speaker are functioning pr... show fix »
 
Video
Video calls often lag

🛠️ 1. Check Internet Speed: Use a speed test app to check your internet speed. A minimum of 1 Mbps uplo... show fix »
 
Bugs
Technical difficulties during scheduling

🛠️ 1. Double-Check Information: Ensure that all required fields are filled out correctly when schedulin... show fix »
 
Account
User account blocking issues

🛠️ 1. Verify Account Status: Check your email for any notifications from Securus regarding your account... show fix »
Inability to access account information

🛠️ 1. Reset Password: If you cannot access your account, try resetting your password using the 'Forgot... show fix »
 
Settings
Inability to change personal information

🛠️ 1. Check App Settings: Navigate to the settings or profile section of the app to see if there is an... show fix »
 
Support
Poor customer support response

🛠️ 1. Use In-App Support: Check if the Securus app has a support or help section that may provide quick... show fix »
 
Payments
High costs for services

🛠️ 1. Review Service Plans: Check the Securus website or app for different service plans that may offer... show fix »
Payment processing errors

🛠️ 1. Check Payment Method: Ensure that your payment method is valid and has sufficient funds. Update y... show fix »
No refunds for failed services

🛠️ 1. Review Terms of Service: Familiarize yourself with Securus's refund policy in the terms of servic... show fix »
 
UI
App interface issues

🛠️ 1. Update the App: Ensure you are using the latest version of Securus, as updates often include inte... show fix »
Unclear facility options for calls

🛠️ 1. Review App Information: Check the app for any help or FAQ sections that may clarify facility opti... show fix »
 
Notifications
Missing notifications for messages

🛠️ 1. Check Notification Settings: Go to Settings > Notifications > Securus and ensure that notificatio... show fix »
 
Privacy
App requires excessive personal information

🛠️ 1. Review Required Information: Check if all the requested information is necessary for your use of... show fix »
  Have a specific Problem? Resolve Issue below:


 Contact Support
Developer:
SECURUS TECHNOLOGIES LLC
Email:
  https://securustech.net/contact-us
Website:
🌐 securustech.net
Terms/Privacy:
⚔️ https://securustech.net/privacy
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MobilePatrol: Public Safety
 Private Data Securus collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Diagnostics

 Breakdown of Software Ratings
Positive experience
85.6%

Negative experience
9.9%

Neutral
4.5%

~ from our NLP analysis of 19,488 combined software ratings.