A. Check your internet connection. Ensure you are connected to a stable Wi-Fi network or have a strong cellular signal. You can test your connection by streaming a video or browsing the web to see if it is stable.

B. Try restarting your device. This can help clear any temporary glitches that may be affecting the app's performance. To restart, press and hold the power button until you see the 'slide to power off' option, then slide to turn off. Wait a few seconds, then turn it back on.