fix problems on Paylocity [iphone]

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—— Run into issues on Paylocity? Get help pending when official support gets back to you!

Paylocity
Info:
company: Paylocity
: https://www.paylocity.com
: www.paylocity.com
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Security issue

Inconsistent password requirements

Fix: Review the password policy in the app or on the website to understand the requirements. Make sure to create a password that meets all specif... ⇲

Security issues with sensitive information display

Fix: Review your app and device security settings. Ensure that you have enabled features like two-factor authentication if available. OR Be ca... ⇲
 
UI issue

Submit button often grayed out

Fix: Ensure that all required fields in the form are filled out correctly. Look for any error messages or highlighted fields that indicate missin... ⇲

Schedule view issues

Fix: Check your app settings to ensure that the correct filters are applied to your schedule view. Look for options to customize the view (daily,... ⇲

Difficult to edit time cards

Fix: Look for an edit option in the time card section. If it’s not visible, ensure you have the necessary permissions to edit your time card. O... ⇲

Lack of dashboard or home screen

Fix: Explore the app thoroughly to see if there is a hidden dashboard or home screen feature. Sometimes, it may be accessible through a menu or s... ⇲

Inability to view coworkers' schedules

Fix: Check if there are privacy settings that restrict viewing coworkers' schedules. If so, adjust your settings accordingly. OR If viewing is... ⇲

Poor website design

Fix: Try accessing the website from a different browser or device to see if the experience improves. Sometimes, browser compatibility can affect... ⇲

Confusing navigation in self-service portal

Fix: Take some time to familiarize yourself with the layout of the self-service portal. Look for a help section or user guide that may provide na... ⇲
 
Support issue

No way to report technical problems

Fix: Look for a help or support section within the app that may provide guidance on reporting issues. Sometimes, there are FAQs or troubleshootin... ⇲
 
Bugs issue

Time punch locking issues

Fix: Check if there are specific times when time punches are locked (e.g., end of pay period). Make sure you are trying to punch in or out during... ⇲

Training course progress issues

Fix: Check if there is a refresh button or option to manually update your progress in the training section of the app. OR If progress is not u... ⇲
 
Account issue

Forgot password feature unreliable

Fix: When using the forgot password feature, ensure that you are entering the correct email associated with your account. Check your spam folder... ⇲
 
Downloads issue

Inability to download pay stubs easily

Fix: Check if there is a specific section for pay stubs in the app. Sometimes, they are located under a 'Documents' or 'Payroll' tab. OR If do... ⇲
 
Privacy issue

No control over birthday visibility

Fix: Check your profile settings to see if there are options to manage visibility of personal information, including your birthday. OR If no o... ⇲
 
Payments issue

Inconsistent direct deposit timing

Fix: Review your bank's processing times for direct deposits, as they can vary. Ensure that your bank information is correctly entered in the app... ⇲

Double payment issues

Fix: Review your payment history in the app to identify any discrepancies. Document the details of the double payment for your records. OR If... ⇲
 
Syncing issue

Lack of calendar subscription feature

Fix: Look for an export option in the scheduling section that allows you to download your schedule in a compatible format (like .ics) for calenda... ⇲
 
Customization issue

Limited customization for scheduling and tasks

Fix: Explore all settings and options in the scheduling section to see if there are any hidden customization features. OR If customization is... ⇲
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 what users are saying
Good experience
95.9%

Bad experience
2.1%

Neutral
2.0%

~ from our NLP analysis of 353,939 combined software ratings.

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 Private Data Paylocity collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers