fix problems on CIH [iphone]

—— Run into issues on CIH ? Get help pending when official support gets back to you!

CIH MOBILE

Info:

company: Crédit Immobilier et Hôtelier

: http://www.cihmobile.ma

: www.cihmobile.ma

Chat with our AI-based CIH Support

🛠️ Common CIH Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Language bug with French words in English setting

Fix: Go to the settings of your iPhone, scroll down to 'General', then tap on 'Language & Region'. Ensure that 'iPhone Language' is set to Englis... ⇲

16% of users had this problem

Face ID feature freezes the app

Fix: Try resetting Face ID by going to 'Settings', then 'Face ID & Passcode'. Disable Face ID for the app, restart your iPhone, and then re-enabl... ⇲

16% of users had this problem

Slow issue

CIH is slow and has login issues

Fix: Clear the app's cache by going to the app settings and looking for an option to clear cache or data. If this option is not available, uninst... ⇲

Slow deposit times from USA debit cards

Fix: Check with your bank to ensure there are no restrictions on your debit card for international transactions. Sometimes, banks may hold transa... ⇲

Bugs issue

Refill option does not work

Fix: Ensure that you have the latest version of the app installed. Check for updates in the App Store. If the issue persists, try logging out of... ⇲

Beneficiaries not visible for transfers

Fix: Ensure that you have added beneficiaries correctly in the app. Go to the beneficiaries section and check if they are listed. If not, try re-... ⇲

UI issue

UI is hard to navigate

Fix: Familiarize yourself with the app by exploring each section. Look for a help or tutorial section within the app that may provide guidance on... ⇲

Notifications issue

Notifications visible on lock screen

Fix: Go to 'Settings', then 'Notifications'. Find the CIH app and adjust the notification settings to 'Show Previews' to 'When Unlocked' or 'Neve... ⇲

Updates issue

Outdated design

Fix: Check for app updates in the App Store. Developers often release updates that include design improvements and new features. OR If the des... ⇲

Compatibility issue

Incompatibility with older iPhone models

Fix: Check the app's requirements in the App Store to see if your iPhone model meets the minimum specifications. If not, consider upgrading your... ⇲

Account issue

Account activation issues

Fix: Double-check the email or phone number you used for activation. Ensure that you have access to the email or phone number for verification pu... ⇲

Customization issue

No dark mode option

Fix: Check if your iPhone is running on the latest iOS version, as some apps may adopt dark mode features based on the system settings. Go to 'Se... ⇲

Messages issue

Verification codes not received

Fix: Ensure that your phone number is entered correctly in the app settings. Check for any typos or incorrect country codes. OR If you are sti... ⇲

Crashes issue

CIH crashes on opening

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲