fix problems on Findmypast [iphone]

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—— Run into issues on Findmypast? Get help pending when official support gets back to you!

Findmypast
Info:
company: Findmypast
: https://www.findmypast.co.uk/help/contact
: www.findmypast.co.uk
Chat with our AI-based Findmypast Support
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Bugs issue

suggested relationships are incorrect

Fix: Review your family tree entries for accuracy. Go to your family tree and check each relationship to ensure they are correctly linked. Edit a... ⇲

poor functionality

Fix: Regularly check for app updates in the App Store, as updates often fix bugs and improve functionality. Install any available updates. OR... ⇲
 
Settings issue

cannot delete unwanted family trees

Fix: Navigate to the family tree section, select the tree you want to delete, and look for an option to manage or delete it. If you can't find it... ⇲
 
UI issue

difficult navigation compared to online version

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where key features are located to improve your navigatio... ⇲

cannot view actual family tree

Fix: Ensure you are in the correct section of the app. Look for a 'View Family Tree' option in the main menu or dashboard. If it’s not visible, t... ⇲

oversized display elements

Fix: Check your iPhone's display settings. Go to Settings > Display & Brightness and adjust the text size or display settings to see if it resolv... ⇲

cannot access existing family tree

Fix: Ensure you are logged into the correct account associated with your family tree. If you have multiple accounts, try logging into each one to... ⇲
 
Account issue

accidental creation of multiple profiles

Fix: Be cautious when entering new family members. Double-check existing profiles before adding new ones to avoid duplicates. OR If duplicates... ⇲

unable to delete extra profiles

Fix: Check the app for a 'Manage Profiles' option where you can select and delete unwanted profiles. If this option is not available, try accessi... ⇲
 
Network issue

frequent 'no internet connection' errors

Fix: Check your internet connection by trying to load a webpage or another app. If your connection is stable, try restarting the app or your devi... ⇲
 
Login issue

login issues

Fix: Ensure you are entering the correct username and password. If you’ve forgotten your password, use the 'Forgot Password' feature to reset it.... ⇲
 
Registration issue

sign-up issues

Fix: Double-check that you are entering all required fields correctly during sign-up. Ensure your email is valid and not already in use. OR If... ⇲
 
Slow issue

Findmypast is laggy

Fix: Close other apps running in the background to free up memory. Double-click the home button (or swipe up from the bottom on newer models) and... ⇲
 
Payments issue

expensive

Fix: Evaluate your subscription plan and see if there are any lower-cost options available that still meet your needs. Check for any promotional... ⇲
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 what users are saying
Good experience
84.3%

Bad experience
9.4%

Neutral
6.3%

~ from our NLP analysis of 395 combined software ratings.

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 Private Data Findmypast collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Surroundings
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. US 1 Month Ultimate: $29.99 US 1 Month Ultimate
  2. US 1 Month Essential : $19.99 US 1 Month Essential
  3. US 1 Month Everything: $34.99 US 1 Month Everything
  4. US 3 Month Premium : $89.99 US 3 Month Premium
  5. US 3 Month Everything: $89.99 US 3 Month Everything
  6. US 12 Month Ultimate: $199.99 US 12 Month Ultimate
  7. US 3 Month Ultimate: $59.99 US 3 Month Ultimate
  8. US 12 Month Premium: $299.99 US 12 Month Premium
  9. US 12 Month Everything: $299.99 US 12 Month Everything
  10. US 6 Month Everything: $154.99 US 6 Month Everything