fix problems on Zity [iphone]

—— Run into issues on Zity ? Get help pending when official support gets back to you!

Zity by Mobilize

Info:

company: Car Sharing Mobility Services S.L.

: https://zity.eco/en/

: zity.eco

Chat with our AI-based Zity Support

🛠️ Common Zity Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Zity gives error messages

Fix: Check for app updates in the App Store. Open the App Store, tap on your profile icon at the top right, and scroll down to see if Zity has an... ⇲

Cannot login

Fix: Ensure you are entering the correct username and password. If you forgot your password, use the 'Forgot Password?' link on the login screen... ⇲

Bugs issue

Reserves incorrect car location

Fix: Double-check the location settings in the app. Go to the app settings and ensure that location services are enabled for Zity. You can do thi... ⇲

Location inaccuracies

Fix: Make sure your device's GPS is functioning properly. Go to Settings > Privacy > Location Services and ensure it is enabled. You can also res... ⇲

Expired reservation issues

Fix: Check the reservation details in the app. If you believe the reservation should still be valid, try logging out and back in to refresh your... ⇲

Crashes issue

Zity does not open or close

Fix: Force close the app. Swipe up from the bottom of the screen (or double-click the home button on older iPhones) to see all open apps, then sw... ⇲

Registration issue

Bad login/registration process

Fix: Ensure that you are using a valid email address and that your password meets any specified requirements (like length or special characters).... ⇲

Support issue

Customer support difficulties

Fix: Look for a help or FAQ section within the app. This may provide answers to common issues without needing to contact support. OR If you ne... ⇲

Features issue

Zity lacks functionality

Fix: Check for updates in the App Store, as new features may be added in updates. Regularly updating the app can enhance functionality. OR Exp... ⇲

Limited parking options

Fix: Use the map feature in the app to explore nearby parking options. Zoom in and out to see more locations. OR Consider using alternative pa... ⇲

Insufficient vehicle availability

Fix: Check the app frequently for updates on vehicle availability, as this can change throughout the day. OR Consider adjusting your reservati... ⇲

Payments issue

High charges for unresolved issues

Fix: Review your account statements and transaction history in the app to understand the charges. This can help identify any discrepancies. OR... ⇲

Compatibility issue

CarPlay connectivity problems

Fix: Ensure that your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update to check for updates. OR Try dis... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.4%

Bad experience

4.9%

Neutral

1.7%

~ from our NLP analysis of 834 combined software ratings.

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Private Data Zity collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Usage Data