fix problems on Urpay [iphone]

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—— Run into issues on Urpay? Get help pending when official support gets back to you!

urpay
Info:
company: Neoleap
: https://www.urpay.com.sa/#contact-us
: www.urpay.com.sa
Chat with our AI-based urpay Support
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Bugs issue

urpay doesn't work most of the time

Fix: Ensure that your device's operating system is up to date. Go to Settings > General > Software Update to check for updates. Also, check if th... ⇲

error with special characters in name

Fix: Try removing special characters from the name and use only letters and numbers. This may help in processing the transaction without errors.... ⇲

issues with digital products

Fix: Ensure that you are following the correct process for purchasing or accessing digital products. Refer to the app's help section for guidance... ⇲
 
Payments issue

error adding international beneficiary

Fix: Double-check the beneficiary's details for accuracy, including the account number and any required codes (like IBAN or SWIFT). Ensure that t... ⇲

cannot transfer internationally

Fix: Verify that your account is set up for international transfers. Check the app's help section for any specific requirements or restrictions f... ⇲

transaction shows completed but no funds transferred

Fix: Check your transaction history in the app to confirm the status. If it shows completed, wait a few hours as some transactions may take time... ⇲

high transfer fees

Fix: Compare the transfer fees with other similar apps and services. If the fees are consistently high, consider switching to a more cost-effecti... ⇲

limited daily card deposit

Fix: Check the app's terms and conditions for daily deposit limits. If you frequently hit this limit, consider using multiple accounts or apps fo... ⇲
 
Settings issue

default relationship setting incorrect

Fix: Navigate to the settings or profile section of the app and manually adjust the relationship settings for your contacts. Save the changes and... ⇲

unable to manage frequent contacts

Fix: Create a separate list of your frequent contacts outside the app (e.g., in a notes app) to keep track of them until the app improves its con... ⇲

no monthly spending report

Fix: Manually track your spending by keeping a record of your transactions in a separate app or spreadsheet until the feature is available in urp... ⇲
 
Support issue

customer care unhelpful

Fix: Document your issues clearly and try reaching out to customer support through different channels (email, chat, social media) to see if you g... ⇲

poor customer service

Fix: Document your interactions with customer service and try to escalate your issue through different channels (e.g., social media, email) for b... ⇲
 
Account issue

name mismatch issues

Fix: Ensure that the name you are entering matches exactly with the name on the recipient's account. Double-check for typos or variations. OR... ⇲
 
Syncing issue

data migration issues

Fix: If you are migrating data from another app, ensure that you follow the specific steps outlined in the app's help section for data import.... ⇲
 
Network issue

network unavailable errors

Fix: Check your internet connection and try switching between Wi-Fi and cellular data. Restart your router or device if necessary. OR If the i... ⇲
 
Loading issue

delayed receipt of digital cards

Fix: Check your email and app notifications for any updates regarding the status of your digital card. Sometimes, delays can occur due to high de... ⇲

urpay loading issues

Fix: Clear the app's cache by deleting and reinstalling it. This can help resolve loading issues caused by corrupted data. OR Ensure that your... ⇲
 
Registration issue

sign-up errors

Fix: Double-check all the information you are entering during sign-up for accuracy. Ensure that you meet all the app's requirements for registrat... ⇲

registration issues

Fix: Ensure that you are using a valid email address and phone number during registration. Check for any typos or errors in the information provi... ⇲
 
Crashes issue

frequent crashes

Fix: Update the app to the latest version, as updates often include bug fixes that can resolve crashing issues. OR If the app continues to cra... ⇲
 
Slow issue

laggy performance

Fix: Close any unnecessary apps running in the background to free up system resources. This can improve the performance of urpay. OR Consider... ⇲
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 what users are saying
Good experience
91.2%

Bad experience
6.8%

Neutral
2.0%

~ from our NLP analysis of 8,451 combined software ratings.

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 Private Data urpay collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers