fix problems on Mobily Pay [iphone]

—— Run into issues on Mobily Pay? Get help pending when official support gets back to you!

Mobily Pay

Info:

company: Etihad Digital Financial Company

: https://twitter.com/mobilypay

: mobilypay.sa

Chat with our AI-based Mobily Pay Support

🛠️ Common Mobily Pay Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Mobily Pay not opening after update

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhone X and later) to view all open apps... ⇲

Mobily Pay shows jailbroken device message

Fix: 1. Check for jailbreak: If your device is indeed jailbroken, consider restoring it to factory settings using iTunes. This will remove the ja... ⇲

Network issue

Mobily Pay shows VPN message incorrectly

Fix: 1. Disable VPN: Go to Settings > VPN and toggle the switch to turn off any active VPN connections. Then, try reopening the app. OR 2. Res... ⇲

Slow issue

Slow performance and long loading times

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find Mobily Pay, and select 'Offload App'. This will free up storage without... ⇲

UI issue

International beneficiary details not displayed

Fix: 1. Check app permissions: Go to Settings > Mobily Pay and ensure all necessary permissions are granted, especially for location and contacts... ⇲

Splash screen issue

Fix: 1. Force close and reopen the app: As mentioned earlier, double-click the Home button or swipe up to close the app, then reopen it. OR 2.... ⇲

Crashes issue

Mobily Pay crashes on certain devices

Fix: 1. Update the app: Go to the App Store, search for Mobily Pay, and check if an update is available. Install it to fix potential bugs. OR... ⇲

Registration issue

Technical errors during registration

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection before attempting to register again. OR 2. Resta... ⇲

Messages issue

No OTP sent to mobile

Fix: 1. Check your phone number: Ensure that the phone number entered during registration is correct and in the right format. OR 2. Resend OTP... ⇲

Support issue

Customer service is unresponsive

Fix: 1. Use in-app support: If available, try using any in-app support features or FAQs to find solutions to your issues. OR 2. Check social m... ⇲

Notifications issue

Promotions not received

Fix: 1. Check notification settings: Go to Settings > Notifications > Mobily Pay and ensure notifications are enabled for promotions. OR 2. Up... ⇲

Payments issue

Limited payment acceptance

Fix: 1. Check supported payment methods: Review the app's payment options in the settings or help section to ensure you are using a supported met... ⇲

Inability to use funds in wallet

Fix: 1. Check wallet balance: Ensure that you have sufficient funds in your wallet and that they are not locked or pending. OR 2. Update the a... ⇲

Freezing issue

Mobily Pay freezes

Fix: 1. Force close the app: As previously mentioned, close the app completely and reopen it to see if the issue persists. OR 2. Restart your... ⇲

Bugs issue

Heavy technical issues from the start

Fix: 1. Clear app data: If possible, go to Settings > General > iPhone Storage, select Mobily Pay, and choose 'Offload App'. This can help clear... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.7%

Bad experience

3.7%

Neutral

2.6%

~ from our NLP analysis of 2,201 combined software ratings.

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Private Data Mobily Pay collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Contacts
- Identifiers
- Usage Data
- Diagnostics