fix problems on AliExpress [iphone]

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—— Run into issues on AliExpress? Get help pending when official support gets back to you!

AliExpress - Shopping App
Info:
company: Alibaba
: https://customerservice.aliexpress.com/home?hcAppId=1248&hcFromCode=kdFy1YYIQ
: www.aliexpress.com
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Payments issue

Difficulties with refunds

Fix: Familiarize yourself with the refund policy of AliExpress. Ensure you understand the conditions under which you can request a refund and gat... ⇲
 
Support issue

Poor customer service response

Fix: Utilize the AliExpress help center and FAQ section for common issues. Many questions can be resolved without needing to contact customer ser... ⇲

Sellers not responsive

Fix: Be patient, as sellers may take time to respond due to time zone differences. If you do not receive a response within a few days, try sendin... ⇲

Problems with dispute resolution

Fix: When filing a dispute, provide clear and detailed information about the issue, including photos and any communication with the seller. This... ⇲
 
UI issue

Misleading product images

Fix: Always read the product description thoroughly and look for additional images provided by other buyers in the review section to get a better... ⇲
 
Settings issue

Complicated return process

Fix: Before purchasing, review the seller's return policy to understand the steps involved. Make sure you are aware of the time limits for return... ⇲

Confusing coupon system

Fix: Before checking out, review the available coupons in your account and apply them to your order. Make sure to read the terms and conditions o... ⇲
 
Downloads issue

Missing items in orders

Fix: Check your order confirmation to ensure all items were included in the purchase. If an item is missing, contact the seller directly through... ⇲
 
Installation issue

Lack of installation instructions

Fix: Search for installation videos or guides on platforms like YouTube or forums related to the product. Many users share their experiences and... ⇲
 
Network issue

Issues with tracking shipments

Fix: Use the tracking number provided in your order details to check the status on the shipping carrier's website. This can sometimes provide mor... ⇲
 
Bugs issue

Items not as described

Fix: Before purchasing, read the product description carefully and check for any specifications that may differ from what you expect. Look for bu... ⇲

Packaging issues

Fix: Inspect the packaging upon delivery. If the item is damaged due to poor packaging, take photos and report the issue to the seller immediatel... ⇲

Frequent order cancellations by sellers

Fix: When placing an order, check the seller's history and feedback to gauge their reliability. Avoid sellers with a high cancellation rate. OR... ⇲
 
Security issue

Limited seller accountability

Fix: Choose to buy from sellers with high ratings and positive feedback. This can help ensure better accountability and service. OR If you enc... ⇲
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 what users are saying
Good experience
93.0%

Bad experience
4.7%

Neutral
2.3%

~ from our NLP analysis of 442,649 combined software ratings.

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 Private Data AliExpress collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics