fix problems on Wish [iphone]

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—— Run into issues on Wish? Get help pending when official support gets back to you!

Wish: Shop and Save
Info:
company: ContextLogic Inc.
: http://www.wish.com/help
: www.wish.com
Chat with our AI-based Wish Support
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Bugs issue

Inconsistent product quality

Fix: Before purchasing, read reviews and ratings from other customers to gauge the quality of the product. Look for items with a high number of p... ⇲

Wish malfunctions during checkout

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs and improve performance. Check the App Store for any availa... ⇲

Inaccurate product descriptions

Fix: Always cross-reference product descriptions with customer reviews and images. This can help you verify the accuracy of the information provi... ⇲

Size discrepancies in clothing

Fix: Refer to the sizing chart provided by the seller before making a purchase. Measure yourself and compare your measurements to the chart to en... ⇲

Frequent price changes after selection

Fix: Before finalizing your purchase, double-check the total cost at checkout to ensure it matches your expectations. If you notice a price chang... ⇲

Tracking information may be inaccurate

Fix: Check the tracking information directly on the shipping carrier's website for the most accurate updates on your package's status. OR If t... ⇲

Items may not match images or descriptions

Fix: Before purchasing, carefully review all images and descriptions provided. Look for multiple images of the product to get a better idea of wh... ⇲
 
Support issue

Difficult return process

Fix: Familiarize yourself with the return policy of the app before making a purchase. Make sure to keep all packaging and receipts until you are... ⇲

Limited customer support options

Fix: Utilize the FAQ section within the app, which may provide answers to common questions and issues. This can save you time and help you resolv... ⇲

Frequent item cancellations

Fix: To minimize the chances of item cancellations, purchase items that are in stock and have a higher availability rating. Check the seller's in... ⇲

Items often marked as sold out

Fix: If you encounter an item marked as sold out, you can try refreshing the page or checking back later, as inventory may change frequently. O... ⇲

No direct communication with sellers

Fix: Use the app's messaging feature to ask questions about products before purchasing. This can help clarify any uncertainties you may have. O... ⇲

Automated customer support responses

Fix: When contacting customer support, be as specific as possible in your inquiry to increase the chances of receiving a helpful response rather... ⇲
 
Security issue

Issues with account security

Fix: Enable two-factor authentication if available, and use a strong, unique password for your account to enhance security. OR Regularly monit... ⇲
 
Payments issue

Refund process can be slow

Fix: Keep track of your refund requests and follow up through the app if you do not receive updates within the expected timeframe. Document all c... ⇲

Limited payment options

Fix: Check the app for any updates regarding payment methods, as they may add new options over time. Consider linking a different payment method... ⇲
 
UI issue

Confusing app navigation

Fix: Take some time to explore the app's layout and familiarize yourself with its features. Use the search bar to quickly find items instead of n... ⇲

Difficulty removing items from cart

Fix: Try refreshing the app or logging out and back in if you encounter issues removing items from your cart. This can sometimes resolve temporar... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
92.5%

Neutral
4.4%

Bad experience
3.1%

~ from our NLP analysis of 2,338,769 combined software ratings.

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 Private Data Wish collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Other Data