fix problems on Spok [iphone]

—— Run into issues on Spok ? Get help pending when official support gets back to you!

Spok Mobile

Info:

company: Spok, Inc.

: http://www.spok.com/

: www.spok.com

Chat with our AI-based Spok Support

🛠️ Common Spok Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Spok crashes frequently

Fix: 1. Update the app: Go to the App Store, search for Spok Mobile, and check if there is an update available. If so, tap 'Update'. 2. Clear app... ⇲

Delayed page reception

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. Try switching between Wi-Fi and cellular data to s... ⇲

Network issue

Inability to receive pages unless app is open

Fix: 1. Enable notifications: Go to Settings > Notifications > Spok Mobile and ensure notifications are allowed. 2. Check app settings: Open Spok... ⇲

Doesn't work with VPN

Fix: 1. Disconnect from VPN: Temporarily disable your VPN to see if it resolves the issue with Spok Mobile. 2. Check VPN settings: Some VPNs have... ⇲

UI issue

Poor UI and navigation

Fix: 1. Familiarize yourself with the app layout: Spend some time exploring the app to understand its navigation better. 2. Use the search functi... ⇲

Difficult to click phone numbers in messages

Fix: 1. Zoom in: Use the pinch-to-zoom gesture to enlarge the message text, making it easier to click on phone numbers. 2. Copy and paste: Long p... ⇲

Compatibility issue

No Apple Watch support

Fix: 1. Use your iPhone for notifications: Ensure your iPhone is always nearby to receive notifications directly on it. 2. Explore third-party ap... ⇲

Poor integration with iOS and Focus mode

Fix: 1. Adjust Focus mode settings: Go to Settings > Focus and ensure that Spok Mobile is allowed to send notifications during Focus mode. 2. Dis... ⇲

Inconsistent functionality with iOS updates

Fix: 1. Wait for app updates: After an iOS update, monitor for updates to Spok Mobile that may address functionality issues. 2. Report issues: Wh... ⇲

Messages issue

No option to delete messages within the message

Fix: 1. Use the main message list: Instead of trying to delete from within a message, go back to the main message list and swipe left on the mess... ⇲

No delete all messages button

Fix: 1. Manually delete messages: Go to the message list, swipe left on each message to delete them individually. 2. Use filters: If available, f... ⇲

Customization issue

Limited pager tones

Fix: 1. Check app settings: Go to Spok Mobile settings and see if there are options to customize or add tones. 2. Use default tones: If customiza... ⇲

No vibrate alert options

Fix: 1. Check iPhone settings: Go to Settings > Sounds & Haptics and ensure 'Vibrate on Ring' and 'Vibrate on Silent' are enabled. 2. Use silent... ⇲

Notifications issue

Alert tone sounds again upon opening app

Fix: 1. Adjust notification settings: Go to Settings > Notifications > Spok Mobile and adjust alert settings to prevent repeated sounds. 2. Mute... ⇲

Pages stop pushing notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > Spok Mobile and ensure notifications are enabled. 2. Restart the app: Close... ⇲

Notifications do not repeat

Fix: 1. Check notification settings: Go to Settings > Notifications > Spok Mobile and ensure that repeat alerts are enabled if the option is avai... ⇲

PIN login lacks number pad entry option

Fix: 1. Use the standard keyboard: If the number pad is not available, use the standard keyboard to enter your PIN. 2. Check for app updates: Ens... ⇲

Security issue

Displays current pages without requiring PIN

Fix: 1. Adjust app settings: Check if there are security settings within the app to require a PIN for accessing pages. 2. Log out when not in use... ⇲

Audio issue

Interrupts phone calls with alert

Fix: 1. Adjust notification settings: Go to Settings > Notifications > Spok Mobile and change alert styles to minimize interruptions during calls... ⇲

Updates issue

Unusable after updates

Fix: 1. Restart the app: Close the app completely and reopen it to refresh its functionality after an update. 2. Clear app cache: Go to Settings... ⇲

Registration issue

Registration errors

Fix: 1. Double-check your credentials: Ensure that you are entering the correct username and password during registration. 2. Restart the app: Cl... ⇲

Settings issue

No on/off button for the app

Fix: 1. Use the app switcher: Double-click the home button (or swipe up from the bottom on newer iPhones) to access the app switcher and swipe up... ⇲

Features issue

No on-call directory functionality

Fix: 1. Use alternative methods: Keep a separate document or app for on-call directories that you can reference alongside Spok Mobile. 2. Check f... ⇲

Installation issue

Requires uninstalling and reinstalling to fix issues

Fix: 1. Regularly clear cache: Instead of uninstalling, periodically offload the app to clear cache without losing data (Settings > General > iPh... ⇲