fix problems on Boxer [iphone]

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Boxer - Workspace ONE
Info:
company: AirWatch, LLC
: https://customerconnect.omnissa.com/
: www.omnissa.com
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Syncing issue
Unread email counters do not sync regularly

Fix: 1. Refresh the App: Pull down on the inbox screen to refresh the email list. This can help sync the unread email count. 2. Check Sync Settin... »»
Limited email history sync

Fix: 1. Adjust Sync Settings: Go to the app settings and check if there are options to increase the amount of email history that syncs (e.g., las... »»
 
Bugs issue
Autocorrect is unreliable

Fix: 1. Check Keyboard Settings: Go to Settings > General > Keyboard. Ensure that 'Auto-Correction' is enabled. You can also reset the keyboard d... »»
Email drafts sometimes remain in Outbox

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection, as drafts may remain in the Outbox if the app cannot connect to... »»
 
UI issue
Cursor placement is difficult

Fix: 1. Use the Magnifying Glass: Press and hold on the text area to bring up the magnifying glass, which allows for more precise cursor placemen... »»
Email threading display issues

Fix: 1. Check Threading Settings: In the app settings, look for options related to email threading and ensure they are enabled. 2. Refresh the In... »»
Action buttons are blocked by status pop-ups

Fix: 1. Dismiss Pop-ups: Make sure to dismiss any status pop-ups that appear. If they are persistent, try force closing the app and reopening it.... »»
User interface is not intuitive

Fix: 1. Explore the App: Spend some time exploring the app's features and settings. Familiarizing yourself with the layout can help improve usabi... »»
 
Settings issue
No option to accept calendar invites

Fix: 1. Check Calendar Settings: Go to the app settings and ensure that calendar permissions are enabled. This may allow you to accept invites di... »»
Inability to set default calendar view

Fix: 1. Check Calendar Settings: Go to the app settings and look for options related to calendar views. Some apps allow you to set a default view... »»
App resets settings unexpectedly

Fix: 1. Check for App Updates: Ensure you are using the latest version of the app, as updates may fix bugs causing settings to reset. 2. Restart... »»
 
Screen issue
App sometimes shows a white screen

Fix: 1. Force Close the App: Double-click the home button (or swipe up from the bottom on newer models) and swipe up on the Boxer app to close it... »»
 
Notifications issue
Badge notifications are often incorrect

Fix: 1. Reset Badge Notifications: Go to Settings > Notifications > Boxer - Workspace ONE and toggle 'Badge App Icon' off and then back on. 2. Cl... »»
No separate notification for calendar events

Fix: 1. Check Notification Settings: Go to Settings > Notifications > Boxer - Workspace ONE and ensure that calendar notifications are enabled. 2... »»
Background push notifications do not work

Fix: 1. Check Background App Refresh: Go to Settings > General > Background App Refresh and ensure it is enabled for Boxer - Workspace ONE. 2. Ch... »»
No option for VIP notification control

Fix: 1. Check Notification Settings: Go to Settings > Notifications > Boxer - Workspace ONE and see if there are any options for VIP notification... »»
Stuck notification badge

Fix: 1. Clear Notifications: Go to the app and clear all notifications to see if the badge updates. 2. Reset Badge Notifications: Go to Settings... »»
 
Customization issue
Limited sharing options with browsers

Fix: 1. Use Copy and Paste: If sharing options are limited, copy the content you want to share and paste it into the desired browser or app. 2. C... »»
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Good experience
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