fix problems on RSA Authenticator (SecurID) [iphone]

—— Run into issues on RSA Authenticator (SecurID)? Get help pending when official support gets back to you!

RSA Authenticator (SecurID)

Info:

company: RSA Security

: https://www.rsa.com/support/#technicalsupport

: www.rsa.com

Chat with our AI-based RSA Authenticator (SecurID) Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Users cannot skip or next function multiple times when generating pass codes

Fix: Ensure that you are using the latest version of the RSA Authenticator app. Check for updates in the App Store and install any available upda... »»

App frequently re-asks for permission to access data

Fix: Go to your iPhone's Settings, scroll down to the RSA Authenticator app, and check the permissions. Ensure that all necessary permissions are... »»

Security issue

No biometric integration for passcode generation

Fix: Check if your device supports biometric authentication (Face ID or Touch ID). If it does, ensure that the feature is enabled in your device... »»

Requires PIN entry every time the app is opened

Fix: Check if there is an option in the app settings to enable biometric authentication or a 'Remember Me' feature that can reduce the frequency... »»

App self-locks and allows any password to unlock

Fix: Check the app settings for any security options that may allow you to set a stronger password or enable additional security measures. OR... »»

Crashes issue

App crashes on Apple Silicon Macs

Fix: Ensure that you are running the latest version of the app. Check for updates in the App Store or the official website for any patches that a... »»

Compatibility issue

App does not support Apple Watch

Fix: As a workaround, consider using your iPhone to generate passcodes and then manually enter them on your Apple Watch if needed. This may not b... »»

Notifications issue

Push notifications do not appear in Do Not Disturb mode

Fix: Adjust your Do Not Disturb settings to allow notifications from the RSA Authenticator app. Go to Settings > Focus > Do Not Disturb > People... »»

Authentication notifications are delayed

Fix: Ensure that your device has a stable internet connection, as delays can occur due to connectivity issues. Switch between Wi-Fi and cellular... »»

Payments issue

Confusion between free and paid versions

Fix: Review the app's description in the App Store to clarify the features available in both versions. This can help you understand what is inclu... »»

Customization issue

App lacks dark mode

Fix: If dark mode is important to you, consider using your device's system-wide dark mode feature. Go to Settings > Display & Brightness and sele... »»

Bugs issue

Initialization errors require app reset

Fix: Before resetting the app, try clearing the app's cache if possible. This can sometimes resolve initialization errors without a full reset.... »»

Camera issue

Cannot add tokens from QR codes

Fix: Ensure that your camera permissions are enabled for the RSA Authenticator app. Go to Settings > RSA Authenticator and check the camera permi... »»

Updates issue

Frequent updates without clear necessity

Fix: Check the app's update notes in the App Store to understand what changes are being made. This can help you determine if the updates are rele... »»

RADIUS challenge failures after upgrade

Fix: Check your network settings to ensure that your device is properly connected to the network required for RADIUS authentication. Sometimes, n... »»

UI issue

Inconsistent app icon branding

Fix: This issue is typically cosmetic and does not affect functionality. However, you can provide feedback through user forums to express your pr... »»

App looks outdated and feels unpolished

Fix: Check for updates to ensure you are using the latest version of the app, as updates often include UI improvements and bug fixes. OR Consi... »»