fix problems on Entrust Identity [iphone]

​

—— Run into issues on Entrust Identity? Get help pending when official support gets back to you!

Entrust Identity
Info:
company: Entrust
: https://www.entrust.com/support/
: www.entrust.com
Chat with our AI-based Entrust Identity Support
   Hello! How can I assist you?  

characters left:
 
Syncing issue
Requires manual refresh upon opening

Fix: 1. Ensure that your internet connection is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. 2. Check for any app upd... »»
 
Security issue
Face ID feature often disabled

Fix: 1. Go to Settings > Entrust Identity and ensure that Face ID is enabled. 2. If it is disabled, toggle it on and try again. 3. If the issue p... »»
App shows wrong security codes

Fix: 1. Ensure that your device's date and time settings are set to automatic. Go to Settings > General > Date & Time and toggle on 'Set Automati... »»
 
Settings issue
Cannot enter PIN on settings screen

Fix: 1. Force close the app and reopen it. 2. If the issue persists, try restarting your iPhone. 3. If you still cannot enter the PIN, uninstall... »»
 
Bugs issue
App does not check for transactions

Fix: 1. Ensure that you have a stable internet connection. 2. Try refreshing the app manually by pulling down on the screen. 3. If the issue pers... »»
Countdown timer for passcodes is inaccurate

Fix: 1. Ensure that your device's date and time settings are set to automatic. Go to Settings > General > Date & Time and toggle on 'Set Automati... »»
 
Notifications issue
Notifications require full app launch

Fix: 1. Check the app settings to see if there are options for notification preferences. 2. Ensure that notifications are enabled in Settings > N... »»
 
Audio issue
Voice over does not read options

Fix: 1. Ensure that VoiceOver is enabled in Settings > Accessibility > VoiceOver. 2. If it is enabled, try toggling it off and then back on again... »»
 
Crashes issue
App crashes after updates

Fix: 1. Force close the app and reopen it. 2. If it continues to crash, restart your iPhone. 3. If the issue persists, uninstall and reinstall th... »»
 
Compatibility issue
No Apple Watch support

Fix: 1. Check if there are any settings within the app that allow for Apple Watch integration. 2. If not, consider using the app solely on your i... »»
 
Login issue
App locks users out

Fix: 1. If you are locked out, try resetting your password through the app or website. 2. If you cannot reset it, uninstall and reinstall the app... »»
 
UI issue
Text disappears when adding credentials

Fix: 1. Try force closing the app and reopening it. 2. If the issue persists, restart your iPhone and check if the problem continues. OR 1. Ch... »»
More clicks required for same functionality

Fix: 1. Familiarize yourself with the app's layout and settings to find shortcuts or quicker access to frequently used features. 2. Check if ther... »»
 
Network issue
Incompatibility with Wi-Fi

Fix: 1. Check your Wi-Fi connection by trying to access other apps or websites. 2. If Wi-Fi is not working, try resetting your network settings b... »»
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
59.6%

Good experience
30.9%

Neutral
9.4%

~ from our NLP analysis of 223 combined software ratings.

 Switch to these Alternatives:
Produbanco Grupo Promerica
Banco del PacĂ­fico
PacificID
RBC Caribbean
Banesco PA
Atlántida Móvil
Fidelity Online Banking
Medallia Mobile 3
banki Mobile
Gob.EC

 Private Data Entrust Identity collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics