fix problems on Avaya Workplace [iphone]

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Avaya Workplace
Info:
company: Avaya, Inc.
: http://www.avaya.com/support
: www.avaya.com
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Crashes issue
Avaya Workplace crashes upon opening

Fix: Try force quitting the app and reopening it. Double-tap the home button (or swipe up from the bottom of the screen on newer models) to see a... ⇲
 
Logout issue
Cannot log out properly

Fix: To log out, go to the app's settings by tapping on your profile or the settings icon, then look for the 'Log Out' option. If it doesn't work... ⇲
 
Notifications issue
Incoming call notifications do not appear when app is not active

Fix: Ensure that notifications are enabled for the app. Go to 'Settings' > 'Notifications' > 'Avaya Workplace' and check that 'Allow Notification... ⇲
Delayed notifications for missed calls

Fix: Ensure that notifications are enabled for the app. Go to 'Settings' > 'Notifications' > 'Avaya Workplace' and check that 'Allow Notification... ⇲
 
Audio issue
Poor call quality and frequent disconnections

Fix: Check your internet connection. Ensure you are on a strong Wi-Fi network or have good cellular reception. If possible, switch to a different... ⇲
Difficulties with call transfers

Fix: Familiarize yourself with the call transfer process in the app. Typically, you can tap on the call screen to access options for transferring... ⇲
 
Screen issue
Avaya Workplace requires constant screen on to receive calls

Fix: Adjust your iPhone's settings to prevent it from going to sleep. Go to 'Settings' > 'Display & Brightness' > 'Auto-Lock' and set it to 'Neve... ⇲
 
Settings issue
Configuration issues with extension field

Fix: Double-check the extension settings in the app. Go to the settings menu and ensure that the extension number is entered correctly without an... ⇲
 
Battery issue
Battery consumption is high

Fix: Limit background activity by going to 'Settings' > 'Avaya Workplace' and disabling background app refresh if it is not needed. This can help... ⇲
 
Background issue
Inability to stop app from running

Fix: Force quit the app by double-tapping the home button (or swiping up from the bottom) and swiping up on the Avaya Workplace app to close it c... ⇲
 
Freezing issue
Avaya Workplace freezes during feature toggling

Fix: Try restarting the app. Force quit the app and reopen it to see if the freezing issue resolves itself. OR If the freezing persists, check... ⇲
 
Compatibility issue
Inconsistent performance across devices

Fix: Ensure that all devices are running the latest version of the app. Go to the App Store and check for updates for Avaya Workplace on each dev... ⇲
 
Updates issue
No option to revert to previous app version

Fix: If you encounter issues with the latest version, consider uninstalling the app and reinstalling an older version if you have a backup availa... ⇲
 
Security issue
Spam calls not properly filtered

Fix: Check the app's settings for any spam filtering options. Go to the settings menu and look for call blocking or spam filtering features to en... ⇲
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 what users are saying
Bad experience
69.6%

Good experience
23.2%

Neutral
7.2%

~ from our NLP analysis of 306 combined software ratings.

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 Private Data Avaya Workplace collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics