fix problems on AFW Visualizer [iphone]

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—— Run into issues on AFW Visualizer? Get help pending when official support gets back to you!

AFW Visualizer
Info:
company: American Furniture Warehouse
: https://www.afw.com/en/contact-us
: www.afw.com
Chat with our AI-based AFW Visualizer Support
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Login issue

AFW Visualizer does not stay signed in

Fix: 1. Check your internet connection to ensure it is stable. 2. Go to Settings > [Your Name] > Password & Security and ensure that your Apple I... ⇲
 
Syncing issue

Favorites list not saving

Fix: 1. Ensure you are logged into your account when adding items to your favorites. 2. Check if there is a limit to the number of items you can... ⇲
 
AR visualizer not working issue

Error messages when viewing in AR

Fix: 1. Ensure that your device's camera is functioning properly by testing it in other apps. 2. Restart the app and your device to clear any tem... ⇲

Limited items available for visualizer

Fix: 1. Check for app updates that may include new items. 2. Explore different categories within the app to see if items are categorized differen... ⇲

Scale of items is off

Fix: 1. Ensure you are using the app in a well-lit environment, as poor lighting can affect AR scaling. 2. Restart the app and try again. 3. If t... ⇲
 
Loading issue

AFW Visualizer does not load on iPhone

Fix: 1. Ensure your iPhone has enough storage space by going to Settings > General > iPhone Storage. 2. Restart your iPhone to clear any temporar... ⇲
 
UI issue

Cannot view details or add to cart

Fix: 1. Ensure you are logged into your account. 2. Restart the app to refresh its functionality. 3. Check for any app updates that may fix bugs... ⇲
 
Search issue

Search function not working

Fix: 1. Restart the app to see if the search function resumes working. 2. Check for updates in the App Store and install them. 3. Clear the app c... ⇲
 
Slow issue

AFW Visualizer is super slow

Fix: 1. Close any other apps running in the background to free up resources. 2. Restart your iPhone to clear temporary files and refresh the syst... ⇲
 
Glitches issue

Visual bugs causing screen duplication

Fix: 1. Restart the app to see if the visual bugs resolve. 2. Check for updates in the App Store that may fix visual bugs. 3. If the issue persis... ⇲
 
Customization issue

Limited item selection

Fix: 1. Check for app updates that may include new items. 2. Explore different categories within the app to see if items are categorized differen... ⇲
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 what users are saying
Good experience
74.3%

Bad experience
22.9%

Neutral
2.9%

~ from our NLP analysis of 105 combined software ratings.

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 Private Data AFW Visualizer collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics