fix problems on King Soopers [iphone]

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—— Run into issues on King Soopers? Get help pending when official support gets back to you!

King Soopers
Info:
company: The Kroger Co.
: https://www.kingsoopers.com/topic/contact-us
: www.kingsoopers.com
Chat with our AI-based King Soopers Support
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Login issue

Unable to stay logged in

Fix: 1. Check App Settings: Open the King Soopers app, go to Settings, and ensure that 'Stay Logged In' is enabled. 2. Update the App: Make sure... ⇲
 
Bugs issue

Inconsistent product availability

Fix: 1. Check Store Location: Ensure that your selected store location is correct, as product availability can vary by location. 2. Refresh the A... ⇲

Old orders remaining in cart

Fix: 1. Clear Cart: Manually remove old orders from your cart by tapping on the items and selecting 'Remove.' 2. Update the App: Ensure you have... ⇲
 
Customization issue

Poor substitution choices

Fix: 1. Set Preferences: In the app settings, specify your preferences for substitutions to improve the choices offered. 2. Review Substitution O... ⇲

Limited ability to customize app features

Fix: 1. Explore Settings: Go through the app settings to see what customization options are available. 2. Use Shopping Lists: Create multiple sho... ⇲
 
UI issue

Difficult navigation and organization

Fix: 1. Familiarize with Layout: Spend some time exploring the app to understand its layout and features. 2. Use Search Function: Utilize the sea... ⇲

Lack of price per unit information

Fix: 1. Check Product Details: Tap on individual products to see if price per unit information is available in the product details. 2. Update the... ⇲
 
Loading issue

Items not loading properly

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection, as poor connectivity can prevent items from loading. 2. Refresh... ⇲
 
Search issue

Missing product search functionality

Fix: 1. Update the App: Ensure you have the latest version of the app, as updates may restore missing features. 2. Restart the App: Close the app... ⇲
 
Glitches issue

Glitches when checking off items

Fix: 1. Update the App: Make sure you are using the latest version of the app, as updates often fix glitches. 2. Restart the App: Close the app c... ⇲
 
Payments issue

Inability to add new payment methods

Fix: 1. Check App Settings: Go to the payment settings in the app and ensure you are following the correct steps to add a new payment method. 2.... ⇲

Coupons not applying correctly

Fix: 1. Check Coupon Validity: Ensure that the coupons you are trying to apply are valid and not expired. 2. Update the App: Make sure you are us... ⇲

Refund issues for unavailable items

Fix: 1. Check Refund Policy: Review the King Soopers refund policy in the app or website to understand the process. 2. Monitor Your Account: Keep... ⇲
 
Syncing issue

Shopping list out of order

Fix: 1. Manually Rearrange: Go to your shopping list and manually drag items to rearrange them in your preferred order. 2. Check Sorting Options:... ⇲

Inability to add items to regulars list

Fix: 1. Check App Settings: Ensure you are following the correct steps to add items to your regulars list. 2. Update the App: Make sure you are u... ⇲
 
Updates issue

King Soopers performance issues after updates

Fix: 1. Restart Your Device: After an update, restart your iPhone to clear any temporary glitches. 2. Clear Cache: Go to Settings > General > iPh... ⇲
 
Compatibility issue

Voiceover compatibility problems

Fix: 1. Check Accessibility Settings: Go to Settings > Accessibility > VoiceOver and ensure it is enabled. 2. Update the App: Make sure you are u... ⇲
 
Messages issue

Inability to text shoppers for substitutions

Fix: 1. Check App Settings: Ensure that you have enabled notifications and messaging features in the app settings. 2. Update the App: Make sure y... ⇲
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 what users are saying
Good experience
94.2%

Neutral
3.2%

Bad experience
2.6%

~ from our NLP analysis of 90,314 combined software ratings.

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 Private Data King Soopers collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness