fix problems on Fry's [iphone]

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—— Run into issues on Fry's? Get help pending when official support gets back to you!

Fry's
Info:
company: The Kroger Co.
: https://www.frysfood.com/topic/contact-us
: www.frysfood.com
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Payments issue
No paper coupon usage in app

Fix: Keep your paper coupons handy and manually enter the discount codes into the app if applicable. Look for a section in the app where you can... ⇲
Unfair charges for pickup fee under $35

Fix: Review the app's pricing policy to understand the fee structure. If you frequently order under $35, consider adjusting your order to meet th... ⇲
 
Notifications issue
Substitutions are not notified ahead of time

Fix: Regularly check your order status in the app to see if any substitutions have been made. You can also set up notifications in the app settin... ⇲
 
Settings issue
Substitutes often not the same food

Fix: When placing your order, specify your preferences for substitutes in the notes section if available. This can help the store understand your... ⇲
Inconsistent coupon application

Fix: Double-check the terms of each coupon to ensure they apply to the items in your cart. Some coupons may have restrictions on specific product... ⇲
Delivery time slots are not flexible

Fix: Check the app frequently for newly available time slots, as they may change based on demand and availability. OR If you have a preferred... ⇲
 
Search issue
Search function yields no results

Fix: Ensure you are using the correct spelling and terminology when searching for items. Try using broader terms or categories to find what you n... ⇲
Fry's does not recognize nearby stores

Fix: Ensure that location services are enabled for the app in your device settings. This allows the app to access your location and find nearby s... ⇲
 
Compatibility issue
Mobile app lacks functionality compared to desktop

Fix: Use the desktop version for tasks that require more functionality, such as managing your account or viewing detailed product information.... ⇲
 
Slow issue
Fry's responds slowly

Fix: Close any other apps running in the background to free up memory and processing power. Restart your device to refresh its performance. OR... ⇲
 
Customization issue
Filtering options are limited

Fix: Use the search bar to find specific items if filtering options are not sufficient. You can also try searching by category or brand. OR Co... ⇲
Coupon format change is confusing

Fix: Take time to read any instructions or guidelines provided in the app regarding the new coupon format. Familiarizing yourself with the change... ⇲
 
UI issue
Items not organized in categories

Fix: Use the search function to find specific items instead of browsing through categories. This can save time and help you locate what you need... ⇲
Difficult to navigate from list to cart

Fix: Familiarize yourself with the app's navigation by practicing moving between the list and cart. Look for a dedicated button or icon that take... ⇲
 
Glitches issue
Glitches cause app to restart

Fix: Ensure your app is updated to the latest version, as updates often fix bugs and glitches. If the problem persists, try uninstalling and rein... ⇲
 
Registration issue
Account creation issues

Fix: Double-check that you are entering all required information correctly, including email and password. Ensure your password meets any specifie... ⇲
 
Bugs issue
Missing items in orders

Fix: Check your order confirmation and receipt to verify what items were included. If items are missing, keep a record of what was not delivered... ⇲
Spoiled food received

Fix: Inspect your order upon delivery and take photos of any spoiled items. This documentation can be useful for reporting the issue. OR Conta... ⇲
Substitution feature does not work properly

Fix: Check your app settings to ensure that the substitution feature is enabled. If it is not functioning, try restarting the app or your device.... ⇲
Duplicate items in cart

Fix: Before finalizing your order, review your cart carefully and remove any duplicate items manually. This can help ensure you only purchase wha... ⇲
 
Storage issue
Fry's consumes too much memory

Fix: Regularly clear the app's cache in your device settings to free up memory. This can help improve performance and reduce storage usage. OR... ⇲
 
Syncing issue
Emails do not link to app

Fix: Check your email settings to ensure that links are not being blocked or filtered. Try accessing the links from a different email app or brow... ⇲
 
Network issue
InstaCart proxy shopping issues

Fix: If you are using a proxy service, try disabling it and accessing the app directly to see if that resolves the issue. OR Check the app's s... ⇲
 
Support issue
No way to complain about missing or spoiled items

Fix: Use the customer support feature in the app to report missing or spoiled items. Document your complaint with details and photos if possible.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
95.3%

Neutral
2.5%

Bad experience
2.2%

~ from our NLP analysis of 116,162 combined software ratings.

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 Private Data Fry's collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness