fix problems on The Great Courses Plus [iphone]

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—— Run into issues on The Great Courses Plus? Get help pending when official support gets back to you!

The Great Courses Plus
Info:
company: The Great Courses
: https://www.thegreatcoursesplus.com/contactus
: www.thegreatcoursesplus.com
Chat with our AI-based The Great Courses Plus Support
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Slow issue

Slow download speeds

Fix: 1. Ensure you are connected to a strong Wi-Fi network. If possible, move closer to the router to improve signal strength. 2. Pause any other... ⇲
 
Downloads issue

Cannot download audio-only content

Fix: 1. Check if the audio-only content is available for download in the app. Some content may only be available for streaming. 2. If it is avail... ⇲

Download verification required before watching

Fix: 1. Ensure you are connected to the internet when attempting to watch downloaded content, as verification may require a connection. 2. If you... ⇲
 
Compatibility issue

Inconsistent playback across devices

Fix: 1. Ensure you are logged into the same account on all devices. 2. Check for updates on all devices to ensure they are running the latest ver... ⇲
 
UI issue

Difficult navigation and user interface

Fix: 1. Familiarize yourself with the app layout by exploring the different sections. Use the search function to quickly find courses. 2. Conside... ⇲
 
Audio issue

The Great Courses Plus does not pause during phone calls

Fix: 1. Check your phone settings to ensure that the app has permission to pause during calls. Go to Settings > Phone > Call Audio Routing and en... ⇲

Cannot browse while audio is playing

Fix: 1. Try using the app's built-in features to navigate to different sections without stopping the audio. 2. If the app does not support this f... ⇲
 
Login issue

Requires frequent login

Fix: 1. Ensure that you are selecting the 'Remember Me' option when logging in. 2. Check your device settings to ensure that the app is allowed t... ⇲
 
Playback issue

Content does not resume automatically

Fix: 1. Check the app settings to see if there is an option to enable auto-resume. 2. If the app does not have this feature, make a note of your... ⇲
 
Loading issue

Long wait times for loading screens

Fix: 1. Ensure you have a stable internet connection. If using Wi-Fi, try resetting your router. 2. Close any other apps running in the backgroun... ⇲
 
Crashes issue

The Great Courses Plus crashes or becomes unresponsive

Fix: 1. Close the app completely and restart your iPhone. 2. Check for updates in the App Store and install any available updates for the app.... ⇲
 
Access issue

Inability to access course materials within the app

Fix: 1. Ensure you are logged into the correct account that has access to the course materials. 2. Check for any updates in the App Store and ins... ⇲
 
Network issue

Streaming delays between lectures

Fix: 1. Ensure you have a stable internet connection. If using Wi-Fi, try resetting your router. 2. Close any other apps that may be using bandwi... ⇲
 
Navigation issue

Loss of place in course list after navigating back

Fix: 1. Try using the 'Back' button instead of the home button to navigate back to the course list. 2. If the app does not save your place, consi... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.3%

Bad experience
2.3%

Neutral
1.4%

~ from our NLP analysis of 17,040 combined software ratings.

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 Private Data The Great Courses Plus collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. TGCPlus Monthly Subscription: $19.99 Unlimited access monthly plan
  2. TGCPlus Annual Subscription: $149.99 Unlimited access annual plan
  3. Quarterly Subscription: $44.99 Unlimited access quarterly plan