fix problems on MagellanTV Documentaries [iphone]

—— Run into issues on MagellanTV Documentaries? Get help pending when official support gets back to you!

MagellanTV Documentaries

Info:

company: MagellanTV LLC

: https://www.magellantv.com/contact_us

: www.magellantv.com

Chat with our AI-based MagellanTV Documentaries Support

🛠️ Common MagellanTV Documentaries Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

MagellanTV Documentaries freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the MagellanTV ap... ⇲

No option for fast forward or rewind

Fix: 1. While watching a video, tap on the screen to bring up the playback controls. Look for any icons that may allow you to skip ahead or go ba... ⇲

Customization issue

No resume playing function

Fix: 1. Make sure you are logged into your account, as the app may require this to save your progress. 2. If the app does not automatically resum... ⇲

No continuous play feature

Fix: 1. Manually select the next episode after finishing one. 2. Check if there are any settings in the app that allow for continuous play or aut... ⇲

No recently watched or continue watching selection

Fix: 1. Keep track of your watched episodes manually, or take screenshots of the last watched episode for reference. 2. Check if the app has a 'H... ⇲

No picture-in-picture support

Fix: 1. Check if your iPhone supports picture-in-picture mode by going to Settings > General > Picture in Picture. If it is supported, ensure it... ⇲

Crashes issue

MagellanTV Documentaries crashes frequently

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Delete the app and reinstall it f... ⇲

Video issue

Audio plays without video

Fix: 1. Try pausing the video and then playing it again. 2. If the issue persists, close the app and restart it to reset the playback. OR 1. C... ⇲

Accessibility issue

Inaccessible for visually impaired users

Fix: 1. Enable VoiceOver on your iPhone by going to Settings > Accessibility > VoiceOver. This may help navigate the app more easily. 2. Familiar... ⇲

Network issue

Buffering issues

Fix: 1. Check your internet connection speed using a speed test app. If it's slow, try resetting your router or switching to a different network.... ⇲

Inconsistent login experience

Fix: 1. Ensure you are using the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it. 2... ⇲

MagellanTV Documentaries cycles back to login page

Fix: 1. Ensure your app is updated to the latest version. 2. Clear the app's cache by deleting and reinstalling it to resolve any potential bugs.... ⇲

Requires frequent re-login

Fix: 1. Ensure you are using the latest version of the app, as updates may fix login issues. 2. Check your device settings to ensure that the app... ⇲

Downloads issue

Download functionality rarely works

Fix: 1. Ensure you have enough storage space on your device. Go to Settings > General > iPhone Storage to check. 2. Try downloading content while... ⇲

Syncing issue

MagellanTV Documentaries does not save progress

Fix: 1. Make sure you are logged into your account, as progress may not save if you are not. 2. Check the app settings for any options related to... ⇲

MagellanTV Documentaries does not open at last watched show

Fix: 1. Ensure you are logged into your account, as this may affect the app's ability to remember your last watched show. 2. Check for any update... ⇲

UI issue

Categories labeled as buttons are unclear

Fix: 1. Explore each category to familiarize yourself with the content available. 2. If possible, provide feedback within the app regarding the c... ⇲

Thumbnails not fully visible on iPad

Fix: 1. Rotate your iPad to see if the thumbnails adjust to fit the screen better. 2. Check for any app updates that may address display issues.... ⇲

Payments issue

No way to restore purchases

Fix: 1. Check the app settings for an option to restore purchases. This is often found in the account or subscription section. 2. Ensure you are... ⇲

Audio issue

Audio issues after app restart

Fix: 1. Restart your iPhone to clear any temporary audio glitches. 2. Check the app's audio settings to ensure they are configured correctly. O... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

91.5%

Neutral

4.4%

Bad experience

4.2%

~ from our NLP analysis of 3,836 combined software ratings.

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Private Data MagellanTV Documentaries collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers
- Diagnostics

Cost of Subscriptions

Monthly Membership: $6.99 Flexibility- 7 day trial, cancel anytime.
Monthly Membership: $5.99 Flexibility- 7 day trial, cancel anytime.
Annual Membership: $59.99 Best Value- 14 day trial, cancel anytime.
Quarterly Membership: $17.99 Popular- 14 day trial, cancel anytime.