fix problems on The Crypto App [iphone]

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—— Run into issues on The Crypto App? Get help pending when official support gets back to you!

The Crypto App: News & Alerts
Info:
company: Trustswap Inc.
: https://thecrypto.app/knowledgebase
: thecrypto.app
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Compatibility issue

Widgets not available for iOS

Fix: 1. Check Widget Availability: Ensure that the app supports widgets on iOS. If not, consider using alternative apps that offer similar featur... ⇲

Inconsistent performance on different devices

Fix: 1. Check Device Compatibility: Ensure that all devices are running compatible versions of iOS and the app. Update as necessary. OR 2. Opt... ⇲
 
Ads issue

Pro version still shows ads

Fix: 1. Verify Pro Upgrade: Ensure that your Pro upgrade was successful. Go to the app settings and check if your account reflects the Pro status... ⇲

Notification settings obscured by ads

Fix: 1. Adjust Settings: Try to access notification settings when ads are not displayed, such as during off-peak hours or after restarting the ap... ⇲

Pro upgrade prompts are intrusive

Fix: 1. Dismiss Prompts: If the prompts are intrusive, try dismissing them quickly and continue using the app. They may reduce over time as you u... ⇲
 
Notifications issue

Alerts not functioning

Fix: 1. Check Notification Settings: Go to Settings > Notifications > The Crypto App and ensure that notifications are enabled. Also, check in-ap... ⇲
 
Freezing issue

The Crypto App freezes on search

Fix: 1. Restart the App: Close the app and reopen it to see if the freezing issue resolves itself. 2. Clear Search History: If the app allows, cl... ⇲
 
Customization issue

No option to add portfolio

Fix: 1. Explore App Features: Check the app's settings or help section to see if there is a hidden option to add a portfolio that may not be imme... ⇲

Lack of clarity on widget features

Fix: 1. Explore App Documentation: Check the app's help section or website for any documentation regarding widget features and how to use them.... ⇲
 
UI issue

Default page does not show favorites

Fix: 1. Change Default Settings: Look for an option in the app settings to set your default page to favorites, if available. OR 2. Bookmark Fa... ⇲

Current price not visible on portfolio page

Fix: 1. Refresh the Portfolio: Try refreshing the portfolio page to see if the current prices load correctly. OR 2. Check for Updates: Ensure... ⇲
 
Bugs issue

Requires re-adding favorites after viewing details

Fix: 1. Use Back Button: Instead of navigating away from the favorites, use the back button to return to the favorites list without losing your s... ⇲
 
Crashes issue

Frequent crashes after updates

Fix: 1. Reinstall the App: Uninstall and reinstall the app to ensure that all files are correctly updated and functioning. OR 2. Report Issues... ⇲
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 what users are saying
Good experience
93.2%

Bad experience
4.0%

Neutral
2.9%

~ from our NLP analysis of 2,420 combined software ratings.

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 Private Data The Crypto App collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. PRO version: $4.99 PRO features
  2. Pro: $8.99 Pro subscription
  3. Pro+: $14.99 Pro plus subscription
  4. Remove ads: $1.99 Removes banner ad
  5. PRO: $8.99 PRO features
  6. Annual Pro+: $143.99 Annual pro plus subscription
  7. Remove ads: $1.99 Removes banner ads.