fix problems on CoinCap [iphone]

—— Run into issues on CoinCap? Get help pending when official support gets back to you!

CoinCap

Info:

company: ShapeShift AG

: https://shapeshift.zendesk.com/hc/en-us/requests/new

: coincap.io

Chat with our AI-based CoinCap Support

🛠️ Common CoinCap Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

CoinCap freezes upon reopening

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to view al... ⇲

Alerts do not always send

Fix: 1. Check notification settings: Go to Settings > Notifications > CoinCap. Ensure that notifications are enabled and set to allow alerts, sou... ⇲

Bugs issue

Prices fluctuate aggressively

Fix: 1. Understand market volatility: Cryptocurrency prices are inherently volatile. Consider using a longer time frame for viewing price changes... ⇲

Graphs are not always accurate

Fix: 1. Refresh the data: Pull down on the graph screen to refresh the data. This can help ensure you are viewing the most current information. 2... ⇲

Bugs when entering info

Fix: 1. Restart the app: Close and reopen CoinCap to see if the issue persists. This can help clear temporary bugs. 2. Check for updates: Ensure... ⇲

Security issue

No FaceID/TouchID option

Fix: 1. Use a strong password: While FaceID/TouchID is not available, ensure your app is secured with a strong password to protect your portfolio... ⇲

Notifications issue

No alert for accidental portfolio deletion

Fix: 1. Backup your portfolio: Regularly take screenshots or write down your portfolio details to have a backup in case of accidental deletion. 2... ⇲

UI issue

Loading screen is blinding white

Fix: 1. Enable Dark Mode: Go to Settings > Display & Brightness and select 'Dark'. This may help reduce the brightness of the loading screen if t... ⇲

Cannot delete assets from watchlist

Fix: 1. Check for updates: Ensure you have the latest version of the app, as this may resolve the issue. 2. Long press on the asset: Try long-pre... ⇲

Swipe left to delete is too easy

Fix: 1. Be cautious: When managing your assets, take your time and double-check before swiping left to delete. 2. Use a secondary method: If avai... ⇲

Vertical scrolling interferes with graph scrubbing

Fix: 1. Use horizontal scrolling: If the app allows, try to scroll horizontally to view graphs without interference from vertical scrolling. 2. A... ⇲

Crashes issue

CoinCap crashes on startup

Fix: 1. Force close and restart: Double-click the Home button (or swipe up) to close the app, then reopen it. If it still crashes, try restarting... ⇲

CoinCap crashes on iOS beta

Fix: 1. Downgrade to stable iOS: If possible, consider downgrading to a stable version of iOS until the app is updated to support the beta versio... ⇲

CoinCap fails to open after updates

Fix: 1. Restart your device: Sometimes, a simple restart can resolve issues after an update. Hold down the power button and slide to power off, t... ⇲

Slow issue

Slow startup

Fix: 1. Clear storage: Go to Settings > General > iPhone Storage and check if your device is low on space. Delete unnecessary apps or files to fr... ⇲

Customization issue

No favorite filter on main screen

Fix: 1. Use the watchlist: Add your favorite assets to the watchlist for easy access. This can serve as a workaround for not having a dedicated f... ⇲

Limited to three altfolios

Fix: 1. Prioritize your altfolios: Decide which three altfolios are most important to you and focus on those. Regularly review and update them as... ⇲