fix problems on Ugohome-Original NexHT Home [iphone]

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—— Run into issues on Ugohome-Original NexHT Home? Get help pending when official support gets back to you!

ugohome-Original NexHT Home
Info:
company: Puwell Technology Inc.
: https://www.inlandus.com/
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Audio issue

Sound quality is poor

Fix: 1. Check the microphone settings in the app to ensure it is enabled and not muted. 2. Move closer to the camera to improve audio capture. 3.... ⇲
 
Customization issue

No easy access to mute option

Fix: 1. Familiarize yourself with the app interface. The mute option may be located in the settings or during a live stream. Look for a speaker i... ⇲
 
Slow issue

Motion tracking is slow

Fix: 1. Ensure that the camera is positioned correctly and has a clear view of the area it is monitoring. 2. Check for any obstructions that may... ⇲

Lag when picking up motion

Fix: 1. Ensure that your camera's firmware is up to date, as updates can improve performance. 2. Check your internet speed; a slow connection can... ⇲
 
Settings issue

Requires manual recording start

Fix: 1. Check the app settings for any options related to automatic recording. Some cameras allow you to set up motion-triggered recording. 2. If... ⇲
 
Storage issue

Limited cloud storage options

Fix: 1. Review the current subscription plan and see if upgrading to a higher tier offers more storage. 2. Consider using local storage options i... ⇲
 
Support issue

No customer support for troubleshooting

Fix: 1. Check the app for a help or FAQ section that may provide troubleshooting tips. 2. Search online forums or communities for users experienc... ⇲
 
Notifications issue

Camera alerts are overly sensitive

Fix: 1. Adjust the sensitivity settings for alerts in the app. Look for options to decrease sensitivity or set specific zones for motion detectio... ⇲
 
UI issue

Difficult to delete watched events

Fix: 1. Navigate to the recorded events section in the app and look for an option to delete or manage recordings. 2. If the app allows, try selec... ⇲
 
Camera issue

Camera does not reset properly

Fix: 1. Perform a hard reset by unplugging the camera for at least 30 seconds and then plugging it back in. 2. Check the app for a reset option a... ⇲

Camera fails to recognize non-inhabited spaces

Fix: 1. Adjust the motion detection settings to reduce sensitivity or set specific zones for detection. 2. Ensure that the camera is not facing a... ⇲
 
Video issue

Inconsistent video quality on zoom

Fix: 1. Check your internet connection; a weak connection can affect video quality. 2. Adjust the camera settings to optimize video quality, such... ⇲
 
Payments issue

Limited options for camera subscription plans

Fix: 1. Review the available subscription plans and choose the one that best fits your needs. 2. Consider using local storage options if availabl... ⇲
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 what users are saying
Good experience
91.3%

Neutral
4.5%

Bad experience
4.2%

~ from our NLP analysis of 850 combined software ratings.

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CAST TO TV | SCREEN MIRRORING
ZoomOn Home Security Camera

 Private Data ugohome-Original NexHT Home collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics

  Cost of Subscriptions
  1. Standard 7-Day History 1 Cam: $1.99 $1.99 7-Day video history for 1 camera
  2. Standard 7-Day History 3 Cam: $3.99 $3.99 7-Day video history for 3 cameras
  3. Premier 30-Day History 1 Cam: $2.99 $2.99 30-Day video history for 1 camera
  4. Premier 30-Day History 3 Cam: $5.99 $5.99 30-Day video history for 3 cameras
  5. Standard 7-Day History 4 Cam: $4.99 $4.99 7-Day video history for 4 cameras
  6. Premier 30-Day History 4 Cam: $7.99 $7.99 30-Day video history for 4 cameras
  7. Standard 7-Day History 5 Cam: $5.99 $5.99 7-Day video history for 5 cameras
  8. Premier 30-Day History 5 Cam: $9.99 $9.99 30-Day video History for 5 cameras
  9. Standard 7-Day History 6 Cam: $6.99 $6.99 7-Day video history for 6 cameras
  10. Standard 7-Day History 7 Cam: $7.99 $7.99 7-Day video history for 7 cameras