fix problems on WorkJam [iphone]

—— Run into issues on WorkJam? Get help pending when official support gets back to you!

WorkJam

Info:

company: WorkJam Inc.

: http://support.workjam.com

: www.workjam.com

Chat with our AI-based WorkJam Support

🛠️ Common WorkJam Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Slow loading speeds

Fix: 1. Clear the app cache: Go to your iPhone settings, scroll down to WorkJam, and select 'Clear Cache' if available. This can help improve loa... ⇲

Limited features

Fix: 1. Explore the app settings: Sometimes, features are hidden in the settings. Open WorkJam, go to settings, and check if there are any option... ⇲

Syncing issue

Cannot export to calendar

Fix: 1. Use the share feature: If available, look for a share or export option within the app that allows you to send your schedule to your email... ⇲

Inability to sync with main scheduling system

Fix: 1. Check app permissions: Ensure that WorkJam has the necessary permissions to access your device's calendar and scheduling features. OR... ⇲

Frequent logouts

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can cause frequent logouts. Switch bet... ⇲

Updates issue

Inconsistent schedule updates

Fix: 1. Refresh the app: Pull down on the schedule screen to refresh the data. This can help in getting the latest updates. OR 2. Check notifi... ⇲

Messages issue

Messaging system issues

Fix: 1. Restart the app: Close WorkJam completely and reopen it. This can resolve temporary glitches in the messaging system. OR 2. Check for... ⇲

Missing data error messages

Fix: 1. Restart the app: Close WorkJam and reopen it to see if the error persists. This can sometimes resolve temporary data issues. OR 2. Cle... ⇲

Bugs issue

Time card approval failures

Fix: 1. Double-check your entries: Ensure that all required fields in your time card are filled out correctly before submitting for approval. O... ⇲

Unreliable shift swap feature

Fix: 1. Double-check swap requests: Ensure that you are following the correct procedure for submitting shift swaps as outlined in the app. OR... ⇲

Notifications issue

Lack of customization for notifications

Fix: 1. Adjust notification settings: Go to your iPhone settings, select Notifications, find WorkJam, and customize the notification settings to... ⇲

UI issue

Inability to view specific associate schedules

Fix: 1. Use the search feature: If available, use the search function within the app to find specific associates and view their schedules. OR... ⇲

Difficulty in entering time

Fix: 1. Ensure correct format: Make sure you are entering time in the correct format as required by the app (e.g., 24-hour format). OR 2. Rest... ⇲

Lack of detailed shift information

Fix: 1. Check for updates: Ensure you are using the latest version of WorkJam, as updates may include more detailed shift information. OR 2. M... ⇲

Video issue

No autoplay option for videos

Fix: 1. Manually play videos: While this is not ideal, you can manually start each video until an autoplay feature is added in future updates.... ⇲

Glitches issue

Glitches and crashes

Fix: 1. Clear app cache: If the app allows, clear the cache to remove any corrupted data that may be causing glitches. OR 2. Reinstall the app... ⇲

Support issue

Broken customer support link

Fix: 1. Use alternative contact methods: If the app has other support options (like email or a help center), use those to reach out for assistanc... ⇲

Permissions issue

No access to DMT videos during non-work hours

Fix: 1. Download videos: If the app allows, download DMT videos while you are on work hours to access them later offline. OR 2. Check for alte... ⇲

Settings issue

No option to request days off

Fix: 1. Check for alternative methods: Look for any other ways to request days off, such as through a different app or by contacting your supervi... ⇲