fix problems on UKG Work [iphone]

​

—— Run into issues on UKG Work? Get help pending when official support gets back to you!

UKG Workforce Central
Info:
company: Kronos Incorporated
: http://customer.kronos.com
: www.kronos.com
Chat with our AI-based UKG Work Support
   Hello! How can I assist you?  

characters left:
 
Updates issue
updates cause worse performance

Fix: 1. If the app is running slow after an update, try uninstalling and reinstalling the app to reset its performance. 2. Check for any additio... ⇲
 
Account issue
unable to access account after update

Fix: 1. Ensure you are using the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to reset i... ⇲
employees locked out of app

Fix: 1. If locked out, use the 'Forgot Password' feature to reset your password. 2. Ensure you are entering the correct username and password co... ⇲
inconsistent access to schedules

Fix: 1. Check your internet connection and ensure it is stable. 2. Log out of the app and log back in to refresh your session. OR 1. Try acce... ⇲
unable to create new password

Fix: 1. Use the 'Forgot Password' feature to initiate a password reset. Follow the instructions sent to your email. 2. Ensure you are entering t... ⇲
 
Loading issue
blank white page on launch

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app. 2. Check for u... ⇲
white screen on login

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app. 2. Check for u... ⇲
 
Login issue
long wait times to log in

Fix: 1. Ensure you are connected to a stable internet connection. Switch between Wi-Fi and cellular data to see if performance improves. 2. Clea... ⇲
logs out after closing app

Fix: 1. Check your app settings to see if there is an option to stay logged in. 2. Ensure your iPhone is not set to clear app data when closed.... ⇲
no Face ID login feature

Fix: 1. Check if the app has been updated to the latest version, as new features may be added in updates. 2. Use the standard login method until... ⇲
incorrect username and password errors

Fix: 1. Double-check your username and password for any typos. Ensure that Caps Lock is not on. 2. Use the 'Forgot Password' feature to reset yo... ⇲
 
Network issue
frequent timeouts

Fix: 1. Check your internet connection and switch to a more stable network if possible. 2. Log out of the app and log back in to refresh your se... ⇲
pop-up timeout messages

Fix: 1. Check your internet connection and ensure it is stable. 2. Log out of the app and log back in to refresh your session. OR 1. Restart... ⇲
server connection issues

Fix: 1. Check your internet connection and switch to a more stable network if possible. 2. Log out of the app and log back in to refresh your se... ⇲
unable to contact server

Fix: 1. Check your internet connection and switch to a more stable network if possible. 2. Log out of the app and log back in to refresh your se... ⇲
 
Bugs issue
unreliable shift swap feature

Fix: 1. Ensure you are following the correct procedure for swapping shifts as outlined in the app's help section. 2. Log out and back into the a... ⇲
previous punch box delay

Fix: 1. Ensure you are using the latest version of the app, as updates may fix performance issues. 2. Log out and back into the app to refresh y... ⇲
 
UI issue
old and generic interface

Fix: 1. Familiarize yourself with the app's features and layout. Sometimes, older interfaces may have hidden functionalities. 2. Check for any u... ⇲
does not display accrued time off

Fix: 1. Log out of the app and log back in to refresh your session. 2. Check your internet connection to ensure it is stable. OR 1. Try acces... ⇲
 
Slow issue
slow performance

Fix: 1. Clear your device's cache and offload unused apps to free up resources. Go to Settings > General > iPhone Storage. 2. Restart your iPhon... ⇲
 
Glitches issue
glitches and bugs

Fix: 1. Ensure your app is updated to the latest version, as updates often fix bugs. 2. Clear the app's cache by offloading it in iPhone Storage... ⇲
 
Security issue
frequent password changes

Fix: 1. Ensure you are using a secure password manager to keep track of your passwords. 2. If prompted to change your password frequently, check... ⇲
 
Settings issue
no option to subscribe

Fix: 1. Check the app settings to see if there are any subscription options available. 2. Review the app's FAQ or help section for information o... ⇲
 
Freezing issue
app freezes and closes

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates. 2... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
88.4%

Good experience
9.2%

Neutral
2.4%

~ from our NLP analysis of 498 combined software ratings.

 Switch to these Alternatives:
Zipline Inc.
WorkJam
Legion Workforce Engagement
Workday
DSG Connect
Beekeeper - Digital Workplace
Axonify Mobile
OnShift Mobile
DailyPay On-Demand Pay
WFM Innerview

 Private Data UKG Work collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers