fix problems on SMART Health Card Verifier [iphone]

—— Run into issues on SMART Health Card Verifier? Get help pending when official support gets back to you!

SMART Health Card Verifier

Info:

company: The Commons Project

: https://thecommonsproject.org/smart-health-card-verifier

: thecommonsproject.org

Chat with our AI-based SMART Health Card Verifier Support

🛠️ Common SMART Health Card Verifier Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

SMART Health Card Verifier crashes after first use

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve app crashes. Press and hold the power button until you see the 'slide to pow... ⇲

No button to capture image while scanning

Fix: 1. Ensure camera permissions are enabled: Go to Settings > Privacy > Camera and make sure SMART Health Card Verifier is allowed to access th... ⇲

Compatibility issue

Does not support Dynamic Type

Fix: 1. Adjust text size in settings: Go to Settings > Display & Brightness > Text Size and adjust the slider to increase text size. This may not... ⇲

Inconsistent performance across devices

Fix: 1. Ensure all devices are updated: Check that the app and iOS are updated on all devices to ensure compatibility. 2. Clear app cache: If th... ⇲

Limited functionality for non-SMART cards

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may improve functionality for non-SMART cards. 2. Use alter... ⇲

UI issue

Home screen does not allow scrolling

Fix: 1. Restart the app: Close the app completely by swiping up from the bottom of the screen (or double-clicking the home button) and swiping th... ⇲

Inaccessible scan button on smaller screens

Fix: 1. Adjust screen settings: Go to Settings > Display & Brightness and adjust the text size or display settings to see if it makes the button... ⇲

Confusing use case for consumers

Fix: 1. Review app instructions: Look for any help or tutorial sections within the app that explain its use case. 2. Explore online resources: S... ⇲

Permissions issue

Requires unnecessary location permission

Fix: 1. Adjust location settings: Go to Settings > Privacy > Location Services. Find SMART Health Card Verifier and change the setting to 'While... ⇲

Network issue

Cannot function offline

Fix: 1. Download necessary data: If the app allows, try to download any required data while connected to Wi-Fi for offline access. 2. Use altern... ⇲

Requires internet connection to function

Fix: 1. Download necessary data: If the app allows, try to download any required data while connected to Wi-Fi for offline access. 2. Use altern... ⇲

Customization issue

SMART Health Card Verifier does not adapt to text settings

Fix: 1. Check for app updates: Ensure you have the latest version of the app, as updates may improve compatibility with text settings. 2. Adjust... ⇲

Settings issue

No option to save vaccination record

Fix: 1. Take a screenshot: If the app displays your vaccination record, take a screenshot by pressing the side button and the volume up button si... ⇲

Bugs issue