fix problems on Tiqets [iphone]

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—— Run into issues on Tiqets? Get help pending when official support gets back to you!

Tiqets - Museums & Attractions
Info:
company: Tiqets International BV
: https://www.tiqets.com/en/support
Chat with our AI-based Tiqets Support
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Support issue
Customer service response is slow

Fix: Utilize the in-app chat feature if available, as it may provide quicker responses than email. Be sure to provide all necessary details in yo... ⇲
Limited customer support options

Fix: Explore the app for any help or FAQ sections that might provide answers to common issues without needing to contact support. OR Consider... ⇲
Inadequate customer service for rescheduling

Fix: Check the app for any self-service options for rescheduling your tickets, as some events may allow this directly through the app. OR If s... ⇲
 
Bugs issue
Tickets sold without availability confirmation

Fix: Before purchasing, always check the event's availability on the venue's official website or contact them directly to confirm. This can preve... ⇲
Technical issues with ticket confirmation

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Tiqets, and check if an update is available. Updates... ⇲
Inaccurate booking for wrong events

Fix: Double-check the event details before finalizing your purchase. Ensure that the date, time, and venue match your intended selection. OR I... ⇲
Misleading information about bypassing lines

Fix: Before purchasing, read reviews or check the event's official website to verify if line bypassing is indeed offered for that event. OR If... ⇲
Inconsistent ticket scanning at venues

Fix: Ensure that your tickets are saved in the app and that your device is charged before arriving at the venue to avoid scanning issues. OR I... ⇲
 
Payments issue
Refunds not honored for cancellations

Fix: Review the app's cancellation policy before making a purchase. Familiarize yourself with the terms to understand your rights regarding refun... ⇲
Overcharged for tickets compared to on-site prices

Fix: Before purchasing, compare the ticket prices on the Tiqets app with the venue's official website to ensure you are aware of any price differ... ⇲
Triple charges for ticket purchases

Fix: Check your payment method to see if the charges are reflected there. If you see multiple charges, take a screenshot for your records. OR... ⇲
Refund requests take too long

Fix: Keep a record of your refund request and any correspondence. Follow up regularly to check on the status of your request. OR If you have n... ⇲
No confirmation of ticket details before payment

Fix: Before finalizing your purchase, carefully review all details presented on the checkout screen to ensure accuracy. OR If you notice any d... ⇲
 
UI issue
No clear instructions for ticket pickup

Fix: Look for any information provided in the app under the event details or in your confirmation email. Often, pickup instructions are included... ⇲
Tiqets does not allow for easy date changes

Fix: Check if there is a 'Change Date' option in your booking details. If available, follow the prompts to change your date directly in the app.... ⇲
Tiqets lacks user-friendly interface

Fix: Familiarize yourself with the app's layout by exploring all sections. Sometimes, spending a little time navigating can help you find what yo... ⇲
 
Customization issue
No ability to indicate senior tickets

Fix: Check if there is an option to select ticket types during the booking process. If not, consider purchasing a regular ticket and bringing pro... ⇲
Limited options for modifying bookings

Fix: Check the app for any options under 'My Bookings' or 'Manage Booking' to see if modifications can be made directly. OR If modifications a... ⇲
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 what users are saying
Good experience
95.0%

Bad experience
3.8%

Neutral
1.2%

~ from our NLP analysis of 26,370 combined software ratings.

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 Private Data Tiqets collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Diagnostics