fix problems on AthenaOne [iphone]

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athenaOne
Info:
company: athenahealth
: https://www.athenahealth.com/contact-us
: athenahealth.com
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Bugs issue

Inability to check in patients

Fix: 1. Ensure you have the necessary permissions to check in patients. Check with your administrator if you are unsure. 2. Restart the app and... ⇲
 
Payments issue

Cannot bill from the app

Fix: 1. Verify that you have the correct permissions to bill from the app. Check with your administrator if needed. 2. Ensure that all required... ⇲
 
UI issue

Clunky navigation

Fix: 1. Familiarize yourself with the app's layout by reviewing any available user guides or tutorials. 2. Use the search function to quickly fi... ⇲

Automatic schedule refresh jumps to top

Fix: 1. After the schedule refresh, scroll back down to your desired time slot. 2. Check if there are any settings in the app that allow you to... ⇲

Disorganized data presentation

Fix: 1. Familiarize yourself with the app's layout and available sorting options to better organize data. 2. Use any available filters to narrow... ⇲
 
Slow issue

Slow loading and refresh times

Fix: 1. Ensure you have a stable internet connection, as slow loading can often be attributed to connectivity issues. 2. Close any unnecessary a... ⇲
 
Customization issue

Limited ability to add patient information

Fix: 1. Check if there are any restrictions on your user account that limit your ability to add information. 2. Ensure that you are following th... ⇲

No macros in all sections

Fix: 1. Check if there are any settings that allow you to enable macros in the app. 2. Use copy-paste functionality to replicate frequently used... ⇲
 
Backup issue

No access to old encounter documents

Fix: 1. Check if there are filters applied that may be hiding old encounters. Clear any filters and try searching again. 2. Use the search funct... ⇲
 
Compatibility issue

Lack of controlled substance support

Fix: 1. Check if there are any settings or permissions that need to be enabled for controlled substance management. 2. Review the app's user gui... ⇲
 
Features issue

No write to text support

Fix: 1. Check if there are any settings in the app that allow for text input options. 2. Use the keyboard to manually enter text where possible.... ⇲

Lack of dictation functionality for medical vocabulary

Fix: 1. Check if there are any settings in the app that allow for dictation features. 2. Use a third-party dictation app that specializes in med... ⇲

No patient app for better communication

Fix: 1. Check if there are any updates or announcements regarding a patient communication app. 2. Use alternative communication methods such as... ⇲
 
Syncing issue

Inability to pull information from previous encounters

Fix: 1. Ensure you are searching for the correct patient and date range when looking for previous encounters. 2. Check if there are any filters... ⇲
 
Support issue

Poor tech support response

Fix: 1. Utilize the app's help section or FAQ for immediate answers to common issues. 2. Document your issues clearly and concisely to streamlin... ⇲
 
Search issue

Limited search functionality for old records

Fix: 1. Use specific keywords or patient identifiers when searching to improve search results. 2. Check if there are any filters applied that ma... ⇲
 
Settings issue

Inability to cancel/reschedule appointments

Fix: 1. Ensure you have the necessary permissions to cancel or reschedule appointments. 2. Check the app's user guide for the correct procedure... ⇲
 
Account issue

Credentials expired error

Fix: 1. Log out of the app and log back in to refresh your session. 2. Check if there are any updates available for the app that may address thi... ⇲
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 what users are saying
Good experience
91.2%

Bad experience
5.4%

Neutral
3.4%

~ from our NLP analysis of 2,754 combined software ratings.

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 Private Data athenaOne collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics