fix problems on Strava [iphone]

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—— Run into issues on Strava? Get help pending when official support gets back to you!

Strava: Run, Bike, Hike
Info:
company: Strava, Inc.
: https://support.strava.com
: www.strava.com
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Settings issue
Default activity type incorrect

Fix: When starting a new activity, manually select the correct activity type from the options available in the app. This can be done by tapping o... ⇲
 
UI issue
Frustrating navigation for editing activities

Fix: Familiarize yourself with the app's layout by exploring the settings and editing options. To edit an activity, go to your profile, select th... ⇲
Confusing user interface

Fix: Take some time to explore the app's features and settings. Familiarize yourself with the layout and where different options are located. You... ⇲
 
Bugs issue
Buggy gear tracking feature

Fix: Ensure that you have added your gear correctly in the app. Go to Settings > Gear and check that all your equipment is listed and properly co... ⇲
Distance tracking issues

Fix: Check your phone's GPS accuracy by testing it in an open area away from tall buildings or trees. If the GPS signal is weak, it may affect di... ⇲
Inaccurate GPS tracking

Fix: Ensure that your phone's GPS is functioning properly by testing it with other apps that require location services. If GPS is inaccurate, try... ⇲
Autopause feature not sensitive enough

Fix: Adjust the autopause settings in the app. Go to Settings > Activity Settings and look for the autopause option. You may be able to set a thr... ⇲
Inability to track certain activities accurately

Fix: Manually select the activity type before starting your workout to ensure accurate tracking. If the app does not support a specific activity,... ⇲
 
Payments issue
Subscription model limits features

Fix: Review the features available in the free version of Strava and prioritize using those that meet your needs. You can also explore other fitn... ⇲
 
Features issue
Lack of interval training features

Fix: Use the 'Custom Workout' feature if available in your app version. This allows you to create your own interval workouts by setting specific... ⇲
Limited swim tracking options

Fix: Check if there are any updates to the app that may include new swim tracking features. If not, consider using a dedicated swim tracking app... ⇲
Lack of detailed heart rate data

Fix: Ensure that you are using a compatible heart rate monitor and that it is properly connected to the Strava app. Check the app settings to con... ⇲
 
Support issue
Difficulty in accessing customer support

Fix: Utilize the help section within the app. Go to Settings > Help & Support to find FAQs and troubleshooting tips that may resolve your issue w... ⇲
 
Syncing issue
Inconsistent data syncing with devices

Fix: Ensure that your devices are connected to the same Wi-Fi network and that Bluetooth is enabled. Check the app settings to confirm that synci... ⇲
 
Customization issue
Limited customization for training plans

Fix: Explore the existing training plans in the app and see if you can modify them to better fit your needs. Some plans may allow for minor adjus... ⇲
Limited options for displaying metrics

Fix: Explore the app's settings to see if there are options to customize the metrics displayed during your activities. Some versions may allow yo... ⇲
 
Compatibility issue
Missing map view on Apple Watch app

Fix: Check for updates to the Strava app on your Apple Watch. Sometimes features are added in newer versions, so keeping the app updated is essen... ⇲
 
Privacy issue
Inability to hide workout routes completely

Fix: Use the privacy settings in the app to limit who can see your activities. Go to Settings > Privacy and adjust the visibility settings for yo... ⇲
 
Ads issue
Frequent prompts for subscription upgrades

Fix: If you find the prompts distracting, consider exploring the app's settings to see if there is an option to disable notifications related to... ⇲
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 what users are saying
Good experience
96.2%

Bad experience
2.3%

Neutral
1.5%

~ from our NLP analysis of 302,029 combined software ratings.

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 Private Data Strava collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Purchases
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data

  Cost of Subscriptions
  1. Subscription: $79.99 Subscription
  2. Subscription: $11.99 Subscription
  3. Subscription: $11.99 Subscription
  4. Strava Premium: $11.99 Strava Premium helps you make the most of your sport. Premium athletes get Strava’s most innovative technology and engaging experience with personalized coaching, live feedback and advanced analytics.
  5. Strava Premium: $11.99 Strava Premium gives you even more ways to compete with local athletes and compare your performance to the pack.
  6. Subscription: $79.99 Subscription
  7. Strava Premium: $79.99 Strava Premium gives you even more ways to compete with local athletes and compare your performance to the pack.
  8. Subscription: $79.99 Subscription
  9. Subscription: $11.99 Subscription
  10. Strava Premium: $11.99 Strava Premium gives you even more ways to compete with local athletes and compare your performance to the pack.