fix problems on Benefits OnLine [iphone]

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Benefits OnLine
Info:
company: Merrill Lynch, Pierce, Fenner, and Smith Inc.
: https://www.benefits.ml.com
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Compatibility issue

Limited features on mobile

Fix: Explore the app's settings to see if there are any options to enable additional features. Sometimes, features are hidden in settings or requ... ⇲

Inconsistent behavior between app and website

Fix: Always ensure that you are using the latest version of the app. Check for updates in the App Store and install them to minimize inconsistenc... ⇲

Limited transaction capabilities

Fix: Review the app's features to ensure you are aware of all available transaction options. Sometimes, certain transactions may be restricted to... ⇲
 
UI issue

Difficult navigation

Fix: Take some time to familiarize yourself with the app's layout. Create a mental map of where key features are located. You can also write down... ⇲

Confusing layout

Fix: Try resetting the app layout to default settings if that option is available. This can sometimes resolve confusion caused by accidental chan... ⇲

Lack of visibility into dividends

Fix: Check if there is a specific section in the app dedicated to dividends. Sometimes, this information is located under 'Account Summary' or 'I... ⇲

No cash balance visibility after selling

Fix: Look for a 'Transaction History' or 'Account Activity' section in the app where you can view recent transactions, including sales and cash b... ⇲

Unresponsive UI elements

Fix: Try restarting the app to see if that resolves the unresponsiveness. If not, force close the app and reopen it. OR If UI elements remain... ⇲

Excessive detail on irrelevant information

Fix: Look for settings that allow you to customize the information displayed in the app. You may be able to hide or minimize irrelevant details.... ⇲
 
Login issue

Frequent login issues

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Errors when attempting to log in

Fix: Double-check your internet connection and ensure it is stable. If you are using a VPN, try disabling it as it may interfere with the login p... ⇲
 
Freezing issue

Benefits OnLine freezes or malfunctions

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲
 
Support issue

Poor customer support

Fix: Utilize any available FAQs or help sections within the app to find answers to common questions. This can often provide quicker solutions tha... ⇲
 
Account issue

Inability to manage investments effectively

Fix: Explore the app's investment management features thoroughly. Look for sections labeled 'Portfolio' or 'Investments' to see if there are mana... ⇲

Inability to cancel or transfer accounts easily

Fix: Check the app for any account management options that may allow you to initiate a cancellation or transfer. This is often found in the 'Acco... ⇲
 
Ads issue

Repetitive prompts for promotional emails

Fix: Look for an option in the app settings to manage your email preferences. You may be able to opt-out of promotional emails directly from ther... ⇲
 
Updates issue

Unclear status updates on transactions

Fix: Check the 'Transaction History' or 'Account Activity' section for detailed updates on your transactions. This may provide more clarity on th... ⇲

Frequent app updates degrade usability

Fix: If updates are causing issues, consider disabling automatic updates in your iPhone settings. Go to Settings > App Store and toggle off 'App... ⇲
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 what users are saying
Good experience
46.1%

Bad experience
43.4%

Neutral
10.5%

~ from our NLP analysis of 818 combined software ratings.

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 Private Data Benefits OnLine collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Search History