fix problems on CoinGecko [iphone]

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—— Run into issues on CoinGecko? Get help pending when official support gets back to you!

CoinGecko: Crypto Tracker, NFT
Info:
company: CoinGecko
: https://support.coingecko.com
: www.coingecko.com
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Notifications issue

Delayed notifications for price changes

Fix: 1. Check notification settings: Go to Settings > Notifications > CoinGecko. Ensure that notifications are enabled and set to allow alerts.... ⇲
 
Loading issue

Portfolio page fails to load

Fix: 1. Refresh the app: Pull down on the portfolio page to refresh it. This can help load the page if it’s stuck. 2. Check for app updates: Go t... ⇲
 
Bugs issue

Inaccurate pricing information

Fix: 1. Refresh the data: Pull down on the main screen to refresh the prices. This can help update the information displayed. 2. Check your inter... ⇲
 
Features issue

Lack of wallet address integration

Fix: 1. Use a separate wallet app: If CoinGecko does not support wallet integration, consider using a dedicated wallet app that allows you to tra... ⇲

Limited market monitoring options

Fix: 1. Use multiple apps: Consider using additional crypto tracking apps that offer more comprehensive market monitoring features alongside Coin... ⇲

No candlestick chart feature

Fix: 1. Use alternative charting apps: Consider using dedicated charting apps that provide candlestick charts for crypto assets. You can use thes... ⇲
 
Support issue

No support ticket feature

Fix: 1. Use FAQs and help sections: Check the app for any FAQ or help sections that may address your issue. 2. Look for community forums: Search... ⇲
 
Customization issue

Cumbersome manual portfolio data entry

Fix: 1. Use bulk entry options: If available, look for a bulk entry feature in the app that allows you to input multiple transactions at once. 2.... ⇲

Inability to set custom notifications for portfolio movements

Fix: 1. Use existing notification settings: Check if there are any existing notification settings in the app that can be adjusted to better suit... ⇲
 
Ads issue

Clickbait articles in news section

Fix: 1. Filter news sources: If the app allows, filter news sources to show only reputable ones. Check settings or preferences in the news sectio... ⇲
 
Updates issue

Index update often inaccurate

Fix: 1. Refresh the index: Pull down on the index page to refresh the data. This can help update the information displayed. 2. Check for app upda... ⇲
 
UI issue

Editing notes on iOS is not visible

Fix: 1. Restart the app: Close and reopen CoinGecko to see if the notes become visible after a restart. 2. Check for updates: Ensure you have the... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.4%

Bad experience
2.1%

Neutral
1.6%

~ from our NLP analysis of 19,979 combined software ratings.

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 Private Data CoinGecko collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

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