fix problems on TextPlus [iphone]

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—— Run into issues on TextPlus? Get help pending when official support gets back to you!

textPlus: Text Message + Call
Info:
company: textPlus, Inc.
: http://help.textplus.com/
: www.textPlus.com
Chat with our AI-based textPlus Support
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Privacy issue

Random texts from unknown users

Fix: 1. Use the app's built-in spam filter settings, if available, to block unknown numbers. Go to the app settings and look for options related... ⇲

Frequent spam calls and texts

Fix: 1. Use the app's spam filter settings to block unwanted calls and texts. Go to the app settings and enable any available spam protection fea... ⇲
 
Account issue

Difficulty in obtaining a new phone number

Fix: 1. Ensure you have a stable internet connection when trying to obtain a new number. 2. Go to the app settings and look for the option to 'Ge... ⇲

Issues with account recovery

Fix: 1. Ensure you are using the correct email or phone number associated with your account when attempting recovery. 2. Check your spam or junk... ⇲
 
Audio issue

Inconsistent call quality

Fix: 1. Check your internet connection; a weak connection can lead to poor call quality. Switch between Wi-Fi and cellular data to see if one pro... ⇲

Audio issues during calls

Fix: 1. Check your internet connection; a weak connection can lead to audio issues. Switch between Wi-Fi and cellular data to see if one provides... ⇲
 
Messages issue

textPlus fails to send or receive messages

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart the app and your device to refresh the connection. 3. Ensure that you h... ⇲

Text delivery is delayed

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart the app and your device to refresh the connection. 3. Ensure that you h... ⇲
 
Ads issue

Ads appear excessively

Fix: 1. Check if there is an option within the app to purchase an ad-free experience or subscription. This may reduce or eliminate ads. 2. If ads... ⇲
 
Login issue

Requires frequent sign-ins to maintain number

Fix: 1. Ensure that you are using the 'Remember Me' option when signing in to avoid frequent logouts. 2. Check your app settings for any options... ⇲
 
Support issue

Customer service response is slow

Fix: 1. Check the app's FAQ or help section for common issues and solutions that may resolve your problem without needing to contact support. 2.... ⇲
 
Crashes issue

textPlus crashes during use

Fix: 1. Ensure that your iPhone's iOS is up to date by going to Settings > General > Software Update. 2. Uninstall and reinstall the app to clear... ⇲
 
Network issue

Cannot make calls over Wi-Fi

Fix: 1. Ensure that Wi-Fi calling is enabled on your iPhone by going to Settings > Phone > Wi-Fi Calling and toggling it on. 2. Check your Wi-Fi... ⇲
 
Payments issue

textPlus does not recognize purchased plans

Fix: 1. Ensure you are logged into the correct account associated with your purchased plan. 2. Restart the app and your device to refresh the con... ⇲

Requires credits for calls despite unlimited plan

Fix: 1. Check the details of your unlimited plan to ensure you are aware of any limitations or conditions that may apply. 2. Restart the app and... ⇲
 
Glitches issue

Glitchy call connections

Fix: 1. Check your internet connection; a weak connection can lead to glitchy calls. Switch between Wi-Fi and cellular data to see if one provide... ⇲
 
UI issue

Inability to input contact details

Fix: 1. Ensure that the app has permission to access your contacts. Go to Settings > Privacy > Contacts and ensure textPlus is enabled. 2. Restar... ⇲
 
Notifications issue

textPlus does not notify of incoming calls

Fix: 1. Check your app notification settings by going to Settings > Notifications > textPlus and ensure 'Allow Notifications' is turned on. 2. En... ⇲
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 what users are saying
Good experience
89.2%

Bad experience
6.5%

Neutral
4.3%

~ from our NLP analysis of 217,586 combined software ratings.

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Private Texting SMS Phone Text
Hushed: US Second Phone Number
Phoner: Second Phone Number
Second Phone Number -Texts App
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Burner: Second Phone Number
Receive SMS Online 2nd Number

 Private Data textPlus collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 99¢ in textPlus Credit: $0.99 Starter pack! Up to 50 minutes of calling
  2. $1.99 in Calling Credits: $1.99 $1.99 Calling Credits to call any phone worldwide
  3. Premium Bundle Monthly: $4.99 A bundle of our premium features
  4. 99¢ in textPlus Credit: $0.99 Starter pack! Up to 50 minutes of calling
  5. 40 Minutes: $0.99 40 minutes of calling with any phone number in the 48 continental United States. Calls to other textPlus Free Calls phone numbers are always free.
  6. 100 Minutes: $1.99 100 minutes of calling with any phone number in the 48 continental United States. Calls to other textPlus Free Calls phone numbers are always free.
  7. $0.99 in Calling Credits: $0.99 $0.99 Calling Credits to call any phone worldwide
  8. $5.49 in Calling Credits: $4.99 $5.49 in textPlus Credits to call any phone worldwide
  9. Keep Phone Number 1 Year: $4.99 Protect your phone number for an entire year
  10. $4.99 in textPlus Credit: $4.99 Up to 250 minutes of calling