fix problems on Burner [iphone]

—— Run into issues on Burner? Get help pending when official support gets back to you!

Burner: Second Phone Number

Info:

company: Ad Hoc Labs, Inc

: http://support.burnerapp.com

: burnerapp.com

Chat with our AI-based Burner Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App freezes during use

Fix: 1. Restart the app: Close the Burner app completely by swiping it away from the app switcher. Then, reopen it to see if the freezing issue p... »»

Messages not displaying in conversations

Fix: 1. Check your internet connection: Ensure that your device is connected to a stable Wi-Fi or cellular network. A poor connection can prevent... »»

Messages issue

Inability to send or receive MMS

Fix: 1. Check your settings: Go to the app settings and ensure that MMS messaging is enabled. If it’s not, toggle it on. 2. Verify your phone num... »»

Old messages not easily accessible

Fix: 1. Use search function: Utilize the search feature within the app to find specific old messages by entering keywords or contact names. 2. Or... »»

Hyperlinks in messages not clickable

Fix: 1. Copy and paste: If hyperlinks are not clickable, press and hold the link to copy it, then paste it into your browser manually. 2. Check a... »»

UI issue

Poor accessibility for screen readers

Fix: 1. Enable VoiceOver: Go to Settings > Accessibility > VoiceOver and turn it on. This will help you navigate the app using voice commands. 2.... »»

UI design outdated

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to become more comfortable with its design, even if it feels outd... »»

Cursor positioning issues in text input

Fix: 1. Tap to reposition: If the cursor is not positioned correctly, tap on the text field where you want to place the cursor to move it manuall... »»

Account issue

Service termination without notice

Fix: 1. Regularly check your account status: Log into your Burner account frequently to ensure that your service is active and there are no alert... »»

Registration issue

Verification process unclear

Fix: 1. Review the verification steps: Go to the app’s help section or FAQ to find detailed instructions on the verification process. Follow each... »»

Support issue

Slow customer support response

Fix: 1. Use in-app support: Check if the app has a support feature that allows you to submit tickets or queries directly. This may be faster than... »»

Payments issue

Subscription issues causing account inactivity

Fix: 1. Check payment method: Ensure that your payment method is valid and has sufficient funds. Go to your account settings to verify this. 2. R... »»

Difficulties in canceling subscription

Fix: 1. Follow the cancellation steps: Go to your account settings in the app and look for the subscription management section. Follow the prompt... »»

Slow issue

App unresponsive and slow

Fix: 1. Close background apps: Double-click the home button and swipe away any unnecessary apps running in the background to free up resources. 2... »»

Privacy issue

Frequent spam calls and texts

Fix: 1. Block numbers: Use the app’s blocking feature to block any spam numbers that contact you. This can help reduce unwanted communications. 2... »»

Customization issue

No option for custom notification tones

Fix: 1. Use default tones: While custom tones may not be available, explore the default notification tones in the app settings and choose one tha... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

92.9%

Bad experience

4.5%

Neutral

2.6%

~ from our NLP analysis of 78,470 combined software ratings.

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Private Data Burner collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics

Cost of Subscriptions

1 Line Subscription (Monthly): $4.99 1 unlimited Burner, auto-renewing monthly
1 Line Subscription (Monthly): $9.99 Auto-renewing, unlimited Burner w/ 1 wk trial
8 Credit Pack: $4.99 8 credits you can use to purchase new numbers or extend existing numbers
3 Credit Pack: $1.99 3 credits you can use to purchase new numbers or extend existing numbers
3 Line Subscription (Monthly): $9.99 Auto-renewing, unlimited Burner w/ 1 wk trial
3 Line Subscription (Monthly): $14.99 3 unlimited Burners, auto-renewing monthly
25 Credit Pack: $11.99 25 credits you can use to purchase new numbers or extend existing numbers
1 Line Subscription (Monthly): $4.99 Auto-renewing, unlimited Burner w/ 1 wk trial
Verified Subscription Monthly: $9.99 1 unlimited Verified Burner, auto-renewing
1 Line Subscription (Monthly): $9.99 Auto-renewing, unlimited Burner w/ 1 wk trial