fix problems on Stars Messenger Kids Safe Chat [iphone]

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—— Run into issues on Stars Messenger Kids Safe Chat? Get help pending when official support gets back to you!

Stars Messenger Kids Safe Chat
Info:
company: Connect Star Works Incorporated
: https://getstarsapp.com
: getstarsapp.com
Chat with our AI-based Stars Messenger Kids Safe Chat Support
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Notifications issue

Notifications do not show up

Fix: Check your notification settings. Go to 'Settings' on your iPhone, scroll down to find Stars Messenger Kids, tap on it, and ensure 'Allow No... ⇲
 
Audio issue

Calling only works one way

Fix: Check your microphone and speaker settings. Ensure that the app has permission to access your microphone. Go to 'Settings', find Stars Messe... ⇲

Sound issues during calls

Fix: Check your device's volume settings. Make sure the volume is turned up and not muted. Use the volume buttons on the side of your iPhone to a... ⇲
 
Updates issue

System maintenance issues

Fix: Check for any scheduled maintenance notifications from the app. Sometimes, the app may notify users of maintenance through its official chan... ⇲

Upgrade option not functioning

Fix: Check your internet connection to ensure it is stable. A poor connection can prevent the upgrade option from functioning properly. OR Res... ⇲
 
Security issue

Random bots join video calls

Fix: Adjust your privacy settings. Go to the app settings and look for options related to who can join your calls. Set it to 'Friends Only' or a... ⇲
 
Network issue

Kicks users out of calls

Fix: Check your internet connection stability. A weak or fluctuating connection can cause disconnections. Try moving closer to your Wi-Fi router... ⇲

Reconnection issues during calls

Fix: Ensure a stable internet connection. If you are on Wi-Fi, try moving closer to the router or switching to cellular data to see if it improve... ⇲

Not connected error despite internet working

Fix: Try toggling Airplane Mode on and off. Swipe down from the top right corner of your screen to access the Control Center, tap the airplane ic... ⇲
 
Loading issue

Videos fail to load

Fix: Check your internet connection. Ensure you have a stable Wi-Fi or cellular connection. You can test this by trying to load a different app o... ⇲
 
Crashes issue

Stars Messenger Kids Safe Chat crashes frequently

Fix: Update the app to the latest version. Go to the App Store, search for Stars Messenger Kids, and tap 'Update' if available. OR If the app... ⇲
 
Uploads issue

Unable to send videos or photos

Fix: Check your permissions. Go to 'Settings', find Stars Messenger Kids, and ensure that it has permission to access your photos and videos. O... ⇲
 
Settings issue

Issues with group creation for mobile users

Fix: Ensure that you are following the correct steps to create a group. Go to the group section, tap 'Create Group', and follow the prompts caref... ⇲
 
Freezing issue

Stars Messenger Kids Safe Chat freezes when sending pictures

Fix: Close other apps running in the background to free up memory. Double-tap the home button or swipe up from the bottom to see open apps and sw... ⇲
 
UI issue

Easy to accidentally delete conversations

Fix: Be cautious when swiping left on conversations, as this often leads to deletion. Familiarize yourself with the app's interface to avoid acci... ⇲

Limited chat visibility

Fix: Check your app settings to see if there are any filters or restrictions applied to your chat visibility. Adjust these settings as needed.... ⇲
 
Screen issue

Screen sharing not available during calls

Fix: Check if the app has been updated to the latest version, as screen sharing features may be included in newer updates. OR If screen sharin... ⇲
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 what users are saying
Good experience
91.4%

Bad experience
4.7%

Neutral
3.9%

~ from our NLP analysis of 2,955 combined software ratings.

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 Private Data Stars Messenger Kids Safe Chat collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Stars Parent View: $2.99 View your child(ren)'s activity on Stars