fix problems on NZZ [iphone]

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—— Run into issues on NZZ? Get help pending when official support gets back to you!

NZZ
Info:
company: Neue Zürcher Zeitung AG
: https://abo.nzz.ch/faq/
: abo.nzz.ch
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Customization issue

No option to highlight and copy text

Fix: Use the screenshot feature on your iPhone to capture the text you want. Press the Side Button and Volume Up button simultaneously to take a... ⇲

No dark mode available

Fix: Check if your iPhone is set to dark mode. Go to Settings > Display & Brightness and select 'Dark'. Some apps may adapt to this setting even... ⇲

Font size is too small with no adjustment option

Fix: Adjust the overall text size on your iPhone. Go to Settings > Display & Brightness > Text Size and adjust the slider to increase text size.... ⇲
 
Compatibility issue

No dedicated iPad app

Fix: Use the iPhone version of the app on your iPad. You can enlarge the app by tapping the '2x' button in the bottom right corner of the screen,... ⇲

Inconsistent functionality across devices

Fix: Ensure that you are using the latest version of the app on all devices. Go to the App Store, tap on your profile icon, and scroll to see if... ⇲
 
UI issue

Jumping to the top of the page doesn't work

Fix: Try tapping the status bar at the top of your iPhone screen (where the time is displayed). This usually takes you back to the top of the pag... ⇲
 
Bugs issue

NZZ sometimes fails to show content

Fix: Check your internet connection. Ensure you have a stable Wi-Fi or cellular connection. If the connection is weak, try switching to a differe... ⇲
 
Downloads issue

Downloading content takes too long

Fix: Ensure you are connected to a strong Wi-Fi network. If you are on cellular data, consider switching to Wi-Fi for faster downloads. OR Try... ⇲
 
Updates issue

NZZ becomes unresponsive after updates

Fix: After an update, restart your iPhone to clear any temporary glitches. Press and hold the Side button and either Volume button until the slid... ⇲
 
Freezing issue

NZZ crashes or freezes intermittently

Fix: Make sure your iPhone's software is up to date. Go to Settings > General > Software Update and install any available updates. OR If the a... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.7%

Neutral
2.4%

Bad experience
0.8%

~ from our NLP analysis of 368 combined software ratings.

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 Private Data NZZ collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. NZZ Digital Monatsabo: $32.00 Die NZZ online lesen.
  2. NZZ Pro: $40.99 Die NZZ unlimitiert lesen.
  3. NZZ-Digital Monatsabo: $32.00 Die NZZ online lesen.
  4. NZZ Digital Jahresabo: $319.99 Zugriff auf alle NZZ Digital Inhalte
  5. NZZ Pro Addon: $147.99 Zugriff auf alle digitalen Inhalte
  6. NZZ Digital Werbefrei: $19.49 NZZ Digital Werbefrei
  7. NZZ Digital & PRO: $469.00 Zugriff auf alle Inhalte der NZZ
  8. NZZ Pro Addon: $17.00 Zugriff auf alle digitalen Inhalte
  9. NZZ Pro: $24.90 Zugriff auf alle digitalen Inhalte
  10. NZZ Digital Jahresabo: $319.99 Zugriff auf die digitalen Inhalte der NZZ