fix problems on RAKBANK App [iphone]

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—— Run into issues on RAKBANK App? Get help pending when official support gets back to you!

RAKBANK App
Info:
company: The National Bank of Ras Al-Khaimah (P.S.C)
: https://rakbank.ae/wps/portal/info/digital-banking?WT.ac=Digital_Banking_HP_banner
: rakbank.ae
Chat with our AI-based RAKBANK App Support
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Compatibility issue

Functionality issues on multiple iPhone models

Fix: 1. Ensure iOS is updated: Go to Settings > General > Software Update and check if your iPhone is running the latest version of iOS. Compatib... ⇲

Lacks Face ID support for full functionality

Fix: 1. Enable Face ID: Go to Settings > Face ID & Passcode, and ensure that RAKBANK is enabled under 'Other Apps'. This will allow you to use Fa... ⇲

Incompatible with iOS motion settings

Fix: 1. Adjust motion settings: Go to Settings > Accessibility > Motion and toggle off 'Reduce Motion' to see if it improves app compatibility. 2... ⇲

Not optimized for larger iPhone models

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and try changing the text size or display settings to see if it improves u... ⇲
 
Support issue

Poor customer service response times

Fix: 1. Use in-app support: Check if the RAKBANK app has a support or help section. Often, apps have FAQs or chat support that can provide quicke... ⇲
 
Payments issue

Cannot view or manage active debit cards

Fix: 1. Check app permissions: Go to Settings > Privacy > Location Services and ensure RAKBANK has the necessary permissions to access your card... ⇲

No transaction history visibility

Fix: 1. Check account settings: Ensure that your account is properly set up and linked in the app. Sometimes, transaction history may not display... ⇲

VAT charges on local transfers

Fix: 1. Review transfer settings: Double-check the settings when initiating a transfer to ensure you are aware of any fees or charges that may ap... ⇲
 
Registration issue

Cumbersome registration process for RAK token

Fix: 1. Follow step-by-step instructions: Ensure you are following the registration process as outlined in the app or on the RAKBANK website. Som... ⇲
 
Slow issue

RAKBANK App is slow and lags

Fix: 1. Free up storage space: Go to Settings > General > iPhone Storage and delete unnecessary apps or files to ensure your device has enough sp... ⇲
 
Customization issue

Difficult to use and lacking features

Fix: 1. Explore the app thoroughly: Take time to navigate through all sections of the app. Sometimes features are not immediately obvious and may... ⇲
 
Privacy issue

Filters users based on nationality

Fix: 1. Review account settings: Ensure that your account information is accurate and up to date, as incorrect information may lead to restrictio... ⇲
 
Freezing issue

RAKBANK App frequently hangs and stops working

Fix: 1. Force close the app: Double-click the home button (or swipe up from the bottom) and swipe up on the RAKBANK app to close it. Then reopen... ⇲
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 what users are saying
Good experience
86.9%

Bad experience
9.4%

Neutral
3.8%

~ from our NLP analysis of 800 combined software ratings.

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 Private Data RAKBANK App collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contacts
    • Identifiers
    • Usage Data
    • Diagnostics