fix problems on Rafeeq [iphone]

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—— Run into issues on Rafeeq? Get help pending when official support gets back to you!

Rafeeq: Food Delivery in Qatar
Info:
company: RAFEEQ AL DARB TRADING SERVICES AND TRANSPORTATION
: https://gorafeeq.com
: gorafeeq.com
Chat with our AI-based Rafeeq Support
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Support issue

Poor customer service

Fix: If you encounter poor customer service, document your experience and any specific issues you faced. Use the app's feedback feature to report... ⇲

Drivers fail to follow address directions

Fix: When placing your order, ensure that your delivery address is accurate and includes any specific instructions that may help the driver, such... ⇲

Rude service center employees

Fix: If you encounter rudeness from service center employees, try to remain calm and professional. Document the interaction and provide feedback... ⇲

Lack of effective communication

Fix: To improve communication, use the in-app messaging feature to contact your driver or customer service directly. This can help clarify any is... ⇲

No compensation for issues

Fix: If you experience an issue with your order, document it and report it through the app's feedback feature. While compensation may not always... ⇲

Racist tendencies of app owner

Fix: If you encounter any discriminatory behavior or policies, document your experience and report it through the app's feedback feature. Providi... ⇲
 
Crashes issue

Rafeeq frequently crashes

Fix: To reduce app crashes, ensure that your device's operating system is up to date. Go to Settings > General > Software Update to check for upd... ⇲
 
Updates issue

Inaccurate order status updates

Fix: If you notice that the order status is not updating accurately, try refreshing the app or logging out and back in. This can sometimes resolv... ⇲
 
Account issue

Incorrect item replacements without consent

Fix: When placing your order, make sure to specify any preferences or restrictions clearly in the app. If you receive an incorrect item, take a p... ⇲
 
Payments issue

Issues with payment processing

Fix: If you encounter payment processing issues, first check your internet connection to ensure it is stable. Then, verify that your payment meth... ⇲

Drivers lack change for cash payments

Fix: To avoid issues with cash payments, consider using a digital payment method if available. This can eliminate the need for cash and the poten... ⇲
 
Search issue

Search function is ineffective

Fix: If the search function is not yielding accurate results, try using specific keywords or phrases related to the food or restaurant you are lo... ⇲
 
Bugs issue

Bugs in the app

Fix: If you encounter bugs, document the specific issues you are facing and try to replicate them. This information can be useful for troubleshoo... ⇲

Frequent wrong orders

Fix: To minimize the chances of receiving the wrong order, double-check your order details before confirming. Ensure that all items are correct a... ⇲
 
Notifications issue

Delayed order notifications

Fix: To address delayed notifications, check your app notification settings to ensure they are enabled. Go to Settings > Notifications and ensure... ⇲
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 what users are saying
Good experience
83.7%

Bad experience
15.0%

Neutral
1.2%

~ from our NLP analysis of 3,442 combined software ratings.

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 Private Data Rafeeq collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics