fix problems on SNB Capital [iphone]

—— Run into issues on SNB Capital? Get help pending when official support gets back to you!

SNB Capital

Info:

company: The Saudi National Bank

: http://alahlicapital.com

: alahlicapital.com

Chat with our AI-based SNB Capital Support

🛠️ Common SNB Capital Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Face ID not working

Fix: 1. Ensure that Face ID is set up correctly on your iPhone. Go to Settings > Face ID & Passcode and check if Face ID is enabled for the SNB C... ⇲

SNB Capital crashes when enrolling Face ID

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update. 2. Delete the SNB Capital app a... ⇲

Slow issue

Slow app response

Fix: 1. Close any background apps to free up memory. Double-click the Home button (or swipe up from the bottom on newer iPhones) and swipe up on... ⇲

UI issue

Confusing multiple apps

Fix: 1. Familiarize yourself with the app's layout by exploring the main menu and settings. Look for a tutorial or help section within the app. 2... ⇲

Missing graphs and information

Fix: 1. Check if there are any settings within the app that allow you to enable or disable certain data displays. 2. Ensure that your app is upda... ⇲

Language inconsistencies

Fix: 1. Check the app's language settings, if available, to ensure it is set to your preferred language. 2. Ensure that your iPhone's language se... ⇲

Market data display issues

Fix: 1. Ensure that your internet connection is stable, as poor connectivity can affect data display. 2. Refresh the app by pulling down on the s... ⇲

Lack of important portfolio information

Fix: 1. Check if there are settings within the app that allow you to customize the information displayed in your portfolio. 2. Ensure that your a... ⇲

Design needs complete overhaul

Fix: 1. Familiarize yourself with the current design by exploring all features and layouts. 2. Create a personal guide or notes on how to navigat... ⇲

Updates issue

Difficult navigation after update

Fix: 1. Take some time to explore the new layout and features introduced in the update. Look for a help or tutorial section within the app. 2. If... ⇲

Inability to log in

Fix: 1. Double-check your login credentials for any typos. Ensure that Caps Lock is not on and that you are using the correct email and password.... ⇲

Incorrect password error despite correct input

Fix: 1. Ensure that you are entering the correct password, paying attention to case sensitivity and any special characters. 2. If you have recent... ⇲

Login process requires multiple verification codes

Fix: 1. Check if you have enabled two-factor authentication and consider disabling it temporarily if it is causing inconvenience. 2. Ensure that... ⇲

Freezing issue

Frequent app freezes

Fix: 1. Close other apps running in the background to free up memory. 2. Restart your iPhone to clear temporary files and refresh the system. 3.... ⇲

Performance issue

Overall poor app performance

Fix: 1. Close any unnecessary background apps to free up resources. 2. Restart your iPhone to clear temporary files and refresh the system. 3. En... ⇲

Compatibility issue

Inaccessible for some traders

Fix: 1. Check if there are any accessibility settings on your iPhone that can be adjusted to improve usability. Go to Settings > Accessibility an... ⇲