fix problems on AOL Mail, News, Weather, Video [iphone]

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—— Run into issues on AOL Mail, News, Weather, Video? Get help pending when official support gets back to you!

AOL Mail, News, Weather, Video
Info:
company: AOL Media LLC
: https://aol.uservoice.com/forums/912865
: www.aol.com
Chat with our AI-based AOL Mail, News, Weather, Video Support
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Login issue

Constantly requires login

Fix: 1. Enable 'Remember Me': When logging in, ensure that the 'Remember Me' option is checked. This should help the app retain your login inform... ⇲

AOL Mail, News, Weather, Video does not remember user login

Fix: 1. Enable 'Remember Me': Ensure that the 'Remember Me' option is checked when logging in to help the app retain your login information. 2. C... ⇲
 
Notifications issue

Missing email notifications

Fix: 1. Check Notification Settings: Go to Settings > Notifications > AOL Mail. Ensure that 'Allow Notifications' is turned on and that your pref... ⇲

Misleading notifications for new emails

Fix: 1. Check Notification Settings: Go to Settings > Notifications > AOL Mail and ensure that notifications are set up correctly. Adjust setting... ⇲
 
Syncing issue

Emails not syncing properly

Fix: 1. Check Internet Connection: Ensure your iPhone is connected to Wi-Fi or cellular data. A weak connection can cause syncing issues. 2. Refr... ⇲

Emails disappearing from inbox

Fix: 1. Check Spam/Junk Folder: Sometimes, emails may be filtered incorrectly. Check your Spam or Junk folder to see if the missing emails are th... ⇲
 
Ads issue

Advertisements at the top of the inbox

Fix: 1. Upgrade to AOL Mail Plus: Consider subscribing to AOL Mail Plus, which offers an ad-free experience. 2. Use a Different Email Client: If... ⇲
 
Glitches issue

Glitchy performance when deleting emails

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage > AOL Mail and tap 'Offload App' to clear the cache. Reinstall the app afterwa... ⇲
 
Messages issue

Issues with sending emails

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if it resol... ⇲
 
Spam issue

Spam filtering not effective

Fix: 1. Mark as Spam: Regularly mark unwanted emails as spam within the app. This helps improve the spam filter over time. 2. Adjust Spam Setting... ⇲
 
Attachments issue

Difficulty attaching documents

Fix: 1. Check File Size: Ensure the document you are trying to attach is within the size limits set by AOL Mail. If it's too large, try compressi... ⇲
 
Limitations issue

Inability to delete more than 100 emails at a time

Fix: 1. Delete in Batches: Manually select and delete emails in smaller batches of 100 or less. This is a workaround until a feature update allow... ⇲
 
UI issue

Flickering box in inbox

Fix: 1. Restart the App: Close the app completely and reopen it to see if the flickering issue resolves itself. 2. Update the App: Check for upda... ⇲
 
Organization issue

Poor organization of news articles

Fix: 1. Use Filters: Check if the app has filtering options to sort news articles by category or relevance. This can help improve organization. 2... ⇲
 
Downloads issue

Inability to save or print PDFs from links

Fix: 1. Use a Different Browser: Try opening the link in a different browser (like Safari) to see if it allows you to save or print the PDF. 2. D... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
89.7%

Bad experience
5.7%

Neutral
4.5%

~ from our NLP analysis of 591,710 combined software ratings.

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 Private Data AOL Mail, News, Weather, Video collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics

  Cost of Subscriptions
  1. AOL Mail Plus (Mobile Only): $1.99 Enjoy a streamlined, ad-free app experience.
  2. AOL Mail Plus (Mobile Only): $19.99 Enjoy a streamlined, ad-free app experience.