fix problems on Zosi Smart [iphone]

—— Run into issues on Zosi Smart? Get help pending when official support gets back to you!

Zosi Smart

Info:

company: ZOSI Technology Co.,Ltd.

: http://www.ansjer.com

Chat with our AI-based Zosi Smart Support

🛠️ Common Zosi Smart Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

app is slow to update to real time

Fix: Ensure that your internet connection is stable and has sufficient bandwidth. You can test your internet speed using a speed test website. If... ⇲

camera cables are not well protected

Fix: Consider using cable protectors or conduits to shield the camera cables from physical damage. You can find these at hardware stores or onlin... ⇲

UI issue

difficult to understand instructions

Fix: Look for video tutorials on platforms like YouTube that demonstrate how to use the Zosi Smart app and its features. Visual aids can often cl... ⇲

app lacks user-friendly features

Fix: Familiarize yourself with the app by exploring all menus and options. Sometimes features are hidden in submenus that may not be immediately... ⇲

Freezing issue

app freezes during playback

Fix: Clear the app's cache by going to your iPhone settings, selecting the Zosi Smart app, and choosing to clear cache if the option is available... ⇲

Loading issue

takes long to load camera feeds

Fix: Check your Wi-Fi signal strength where the camera is located. If the signal is weak, consider moving the router closer or using a Wi-Fi exte... ⇲

requires multiple refreshes for live feed

Fix: Check your internet connection and ensure it is stable. If you are on Wi-Fi, try switching to mobile data to see if the issue persists. OR... ⇲

app does not load video feeds immediately

Fix: Ensure that your internet connection is strong and stable. If necessary, reset your router or switch to a wired connection if possible. OR... ⇲

Camera issue

cannot double tap on individual cameras

Fix: Try tapping and holding on the camera feed instead of double-tapping. This may bring up additional options or a larger view of the camera fe... ⇲

camera view is not wide enough

Fix: Adjust the camera angle or position to capture a wider field of view. Experiment with different placements to find the best angle. OR Con... ⇲

camera quality decreases when zoomed in

Fix: Check if the camera settings allow for adjustments in resolution or quality. Set the highest quality available for better zoom performance.... ⇲

Crashes issue

app resets randomly

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update to check for updates. OR Uninstall a... ⇲

Slow issue

navigation between channels is slow

Fix: Limit the number of channels you are viewing at one time. If possible, only select the channels you need to access to reduce load times. O... ⇲

Notifications issue

notifications are too sensitive

Fix: Adjust the notification settings within the app. Go to the settings menu and look for options to customize alert sensitivity or types of not... ⇲

cannot configure notifications for individual cameras

Fix: Look for a settings option within the app that allows you to manage notifications for each camera separately. This may be under a 'Notificat... ⇲

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Video issue

app fails to show live video

Fix: Restart your iPhone and the Zosi Smart app to refresh the connection. This can often resolve temporary glitches. OR Check your internet c... ⇲

playback fails frequently

Fix: Ensure that your device has enough storage space available for playback. Clear out unnecessary files or apps to free up space. OR Try acc... ⇲

app does not allow for easy video saving

Fix: Check the app settings for options related to video saving or exporting. There may be a specific method for saving videos that is not immedi... ⇲

app has poor resolution output

Fix: Check the camera settings to ensure that the highest resolution is selected for both live view and playback. OR Ensure that your internet... ⇲

app does not show real-time footage consistently

Fix: Ensure that your internet connection is stable and fast enough to support real-time streaming. Test your connection speed and consider upgra... ⇲

Settings issue

app does not allow remote restart

Fix: Manually restart the cameras by unplugging them and plugging them back in. This can often resolve connectivity issues. OR Check the app s... ⇲

app does not allow for factory reset

Fix: If the app does not have a factory reset option, you can try uninstalling and reinstalling the app to reset its settings. OR Refer to the... ⇲

app lacks options for adjusting alert sensitivity

Fix: Check the app settings for any available options to adjust alert sensitivity. This may be found under 'Notifications' or 'Camera Settings.'... ⇲

Registration issue

cannot register new accounts easily

Fix: Ensure that you are using a valid email address and that you meet any password requirements specified in the app. OR Try registering usin... ⇲

Network issue

cameras lose connection after several days

Fix: Check the power supply to the cameras to ensure they are receiving consistent power. Consider using a surge protector. OR If the cameras... ⇲

Compatibility issue

app does not support viewing more than 4 cameras at once

Fix: Check if there are any settings within the app that allow you to change the number of cameras displayed. Some apps have limitations based on... ⇲

Customization issue

app requires manual switching to horizontal view

Fix: Check your iPhone settings to ensure that auto-rotation is enabled. Go to Settings > Display & Brightness and ensure that 'Auto-Rotate' is t... ⇲

Updates issue

app has outdated software

Fix: Regularly check the App Store for updates to the Zosi Smart app and install them to ensure you have the latest features and bug fixes. OR... ⇲