A. 1. Contact Customer Service: While this may seem counterintuitive, sometimes the app may not allow it, but you can call customer service to request adding an out-of-network physician. 2. Document Information: Keep a record of the out-of-network physician’s details and submit them through the website or via mail if necessary.

B. 3. Use the Website: Log into the UnitedHealthcare website where you may find options to submit requests for out-of-network providers.