A. 1. Check Claim Status: Instead of initiating a claim, check the status of existing claims by navigating to the claims section in the app. This may provide insights into any issues. 2. Use the Website: If the app does not allow claim initiation, log into your account on the UnitedHealthcare website where you may have more options available.

B. 3. Document Claims: Keep a record of any claims you need to submit and gather necessary documentation. You can submit these claims via mail or online through the website if the app is not functional.