fix problems on SimplyE [iphone]

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—— Run into issues on SimplyE? Get help pending when official support gets back to you!

SimplyE
Info:
company: The New York Public Library
: http://gethelp.nypl.org/customer/en/portal/topics/864414-simplye/articles
: nypl.org
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Notifications issue

Inconsistent reservation notifications

Fix: Check your notification settings for SimplyE. Go to 'Settings' > 'Notifications' > 'SimplyE' and ensure that notifications are enabled. Also... ⇲

No notifications for reserved books availability

Fix: Check your notification settings for SimplyE in your iPhone settings. Go to 'Settings' > 'Notifications' > 'SimplyE' and ensure notification... ⇲
 
Search issue

Search function is ineffective

Fix: Try using specific keywords or phrases when searching. Avoid broad terms and use the title or author’s name for better results. OR If the... ⇲
 
Crashes issue

SimplyE restarts when switching tabs

Fix: Ensure that your iPhone's software is up to date. Go to 'Settings' > 'General' > 'Software Update' and install any available updates. OR... ⇲
 
Syncing issue

Cannot track reading history

Fix: Check if there is a feature in the app settings that allows you to enable reading history. Go to 'Settings' within the app and look for any... ⇲

Occasional loss of reading position

Fix: Ensure that you are logged into your account consistently, as this can help save your reading position across devices. OR Try to avoid sw... ⇲
 
Customization issue

No option to save a wishlist

Fix: Look for a 'Favorites' or 'Save for Later' option within the app. If it exists, use it to save books you are interested in. OR If there i... ⇲

Limited filtering options for book selection

Fix: Explore the app's settings to see if there are any hidden filtering options that can be enabled. OR As a workaround, consider using exter... ⇲

Cannot add books to a favorites list without checking out

Fix: Check if there is a 'Save for Later' or 'Wishlist' option in the app settings or during the book selection process. OR If this feature is... ⇲
 
Bugs issue

Randomly returns books before loan period ends

Fix: Check your account settings to ensure that your loan periods are set correctly. Sometimes, settings can revert to defaults. OR If this is... ⇲
 
UI issue

Page turning is disorienting

Fix: Adjust the page turning settings in the app. Look for options under 'Settings' > 'Reading' to change the page turn style or speed. OR Con... ⇲

Cannot see total pages in a book

Fix: Check if there is a setting to display page numbers. Go to 'Settings' > 'Reading' and look for options related to page display. OR As a w... ⇲

Highlighted text selection box does not disappear

Fix: Try tapping outside the highlighted area or selecting another piece of text to see if that clears the selection box. OR If the issue pers... ⇲
 
Errors issue

Error messages when accessing books

Fix: Ensure that you have a stable internet connection. If you are using Wi-Fi, try switching to cellular data or vice versa to see if the issue... ⇲
 
Features issue

No way to renew borrowed books

Fix: Check if there is a renew option in the app. Go to your borrowed books list and look for a 'Renew' button next to the book title. OR If t... ⇲
 
Network issue

SimplyE requires internet to browse catalog

Fix: Unfortunately, this is a limitation of the app. Ensure you have a stable internet connection when browsing the catalog. OR Consider downl... ⇲
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 what users are saying
Good experience
89.7%

Bad experience
6.0%

Neutral
4.3%

~ from our NLP analysis of 8,032 combined software ratings.

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    • Diagnostics