fix problems on SWISS [iphone]

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—— Run into issues on SWISS? Get help pending when official support gets back to you!

SWISS
Info:
company: Swiss International Air Lines Ltd.
: http://www.swiss.com/ch/EN/customer-support/contacts
: www.swiss.com
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Account issue

Does not remember user details

Fix: 1. Enable Auto-fill: Go to Settings > Safari > AutoFill and ensure that 'Use Contact Info' and 'Names and Passwords' are enabled. This may h... ⇲
 
UI issue

Cumbersome check-in process

Fix: 1. Follow Step-by-Step: Make sure to follow the prompts carefully during the check-in process. Take note of any required fields that may be... ⇲

Inconsistent user experience

Fix: 1. Update the App: Ensure you are using the latest version of the app, as updates often improve user experience. 2. Clear Cache: Go to Setti... ⇲

Confusing interface

Fix: 1. Explore Tutorials: Look for any tutorials or guides within the app that can help you navigate the interface. 2. Familiarize Yourself: Spe... ⇲
 
Bugs issue

Inaccurate flight times

Fix: 1. Refresh Flight Information: Pull down on the flight status page to refresh the information. 2. Check Official Sources: Cross-reference fl... ⇲

Frequent errors during booking

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage, find SWISS, and tap on it. If there's an option to 'Offload App', do that to... ⇲

Unresponsive app features

Fix: 1. Restart the App: Close the app completely and reopen it to see if the features become responsive. 2. Check for Updates: Ensure you are us... ⇲
 
Updates issue

No real-time flight updates

Fix: 1. Enable Location Services: Go to Settings > Privacy > Location Services and ensure that location services are enabled for the SWISS app. T... ⇲
 
Printing issue

Cannot print boarding passes

Fix: 1. Use Email Option: If the app does not allow printing, check if you can have your boarding pass sent to your email. You can then print it... ⇲
 
Settings issue

Seat selection issues

Fix: 1. Check Availability: Ensure that seat selection is available for your flight. Some fare types may not allow seat selection. 2. Try Again L... ⇲

SWISS does not allow luggage addition

Fix: 1. Check Booking Type: Ensure that your booking allows for luggage addition. Some fare types may have restrictions. 2. Use the Website: If t... ⇲

No option for changing seats

Fix: 1. Check Booking Type: Ensure that your fare type allows for seat changes. Some fare types may have restrictions. 2. Use the Website: If the... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use In-App Messaging: If available, use the in-app messaging feature for quicker responses. 2. Check FAQs: Visit the FAQ section in the a... ⇲

Lack of support for frequent travelers

Fix: 1. Explore App Features: Check if there are any features in the app specifically designed for frequent travelers, such as loyalty programs o... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check Internet Connection: Ensure you have a strong and stable internet connection. Switch between Wi-Fi and mobile data to see if that i... ⇲
 
Compatibility issue

Limited functionality compared to website

Fix: 1. Use the Website: If the app lacks certain features, use the SWISS website for a more comprehensive experience. 2. Check for Updates: Regu... ⇲
 
Technical issue

Technical difficulties with digital boarding passes

Fix: 1. Refresh the App: Close the app completely and reopen it to see if the digital boarding pass loads correctly. 2. Check Internet Connection... ⇲
 
Login issue

Frequent login issues

Fix: 1. Reset Password: If you are having trouble logging in, try resetting your password through the app or website. 2. Clear App Cache: Go to S... ⇲
 
Privacy issue

Inability to access personal information

Fix: 1. Check App Permissions: Go to Settings > Privacy and ensure that the SWISS app has the necessary permissions to access your information. 2... ⇲
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 what users are saying
Good experience
89.9%

Bad experience
7.9%

Neutral
2.2%

~ from our NLP analysis of 5,288 combined software ratings.

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 Private Data SWISS collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Search History
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Diagnostics
    • Other Data