fix problems on HSBC UAE [iphone]

​

—— Run into issues on HSBC UAE? Get help pending when official support gets back to you!

HSBC UAE
Info:
company: HSBC Global Services (UK) Limited
: https://www.hsbc.ae/1/2/mobile-banking
: www.hsbc.ae
Chat with our AI-based HSBC UAE Support
   Hello! How can I assist you?  

characters left:
 
Features issue

Cannot do international transfers

Fix: Ensure you have the correct permissions set up in your account for international transfers. Check the app settings or your account profile t... ⇲

Cannot add new payees

Fix: Check if you have reached the limit for the number of payees you can add. If so, you may need to delete an existing payee before adding a ne... ⇲

Limited transaction information

Fix: Navigate to the 'Transactions' section of the app and look for filters or settings that may allow you to view more detailed information. Som... ⇲

Cannot pay local bills

Fix: Ensure that you have the correct biller information saved in the app. Navigate to the 'Payments' section and check if local bill payment opt... ⇲

No exchange rates provided

Fix: Check if there is a 'Currency Exchange' or 'Rates' section within the app. If not, you may need to use the HSBC website or a financial news... ⇲

Primitive app compared to competitors

Fix: Explore the app thoroughly to ensure you are utilizing all available features. Sometimes, users may overlook functionalities that can enhanc... ⇲

No visibility over accounts

Fix: Check the app settings to ensure all your accounts are linked and visible. Sometimes, accounts may need to be manually added or synced. OR... ⇲

No option to manage beneficiaries

Fix: Navigate to the 'Beneficiaries' section of the app to see if there are options to manage or edit existing beneficiaries. If this feature is... ⇲
 
Login issue

Face recognition does not work

Fix: Ensure that your device's face recognition feature is enabled and functioning properly. Go to your iPhone settings, select 'Face ID & Passco... ⇲

Stuck on login page

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. Clear the app cache... ⇲
 
Notifications issue

No transaction notifications

Fix: Check your app notification settings. Go to your iPhone settings, select 'Notifications', find the HSBC app, and ensure that notifications a... ⇲
 
Support issue

No customer service contact options

Fix: Look for a 'Help' or 'Support' section within the app. This may provide FAQs or chat options. If not, consider using the HSBC website to fin... ⇲

Backend team not helpful

Fix: If you are facing issues with customer support, try to document your problem clearly and reach out again through different channels, such as... ⇲
 
Updates issue

Old app was better

Fix: Familiarize yourself with the new app layout and features. Sometimes, updates change the interface, and it may take time to adjust. Look for... ⇲

Forced to update with no access

Fix: If you are forced to update the app and cannot access it, try connecting to a stable Wi-Fi network to download the update. If the update fai... ⇲
 
Compatibility issue

HSBC UAE frequently redirects to older version

Fix: Ensure that you are using the latest version of the app. Check for updates in the App Store and install any available updates. If the issue... ⇲
 
Payments issue

Money stuck for weeks

Fix: Check the transaction status in the app. If it shows as pending, it may take longer to process. If you believe there is an error, try loggin... ⇲

Inconsistent credit card acceptance

Fix: Check if your credit card is supported by the app. Sometimes, certain cards may not be compatible. Review the app's payment options and supp... ⇲
 
Slow issue

HSBC UAE is slow and sluggish

Fix: Clear the app cache by going to your iPhone settings, selecting the HSBC app, and choosing 'Clear Cache' if available. Additionally, ensure... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
94.3%

Bad experience
3.7%

Neutral
2.0%

~ from our NLP analysis of 2,533 combined software ratings.

 Switch to these Alternatives:
RAKBANK App
AECB CreditReport
Citibank UAE
CBD - Instant digital banking
Wio Personal
EI +
ENBD X
SC Mobile Banking (UAE)
FAB Mobile Banking
Mashreq UAE

 Private Data HSBC UAE collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics