Fix XCARET! errors on iphone

Experiencing issues? Solve common XCARET! problems instantly.
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18 problems reported in the past 24 hours

🔍   Select the category that fits your issue:
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Loading
App takes forever to load

🛠️ Clear the app's cache by going to your iPhone's Settings > General > iPhone Storage > XCARET! > Offl... show fix »
 
Network
Map functionality requires cell connection

🛠️ Check if the app has an option to download maps for offline use. If available, download the map whil... show fix »
App does not work offline

🛠️ Check if the app has an option to download content for offline use. If available, download the neces... show fix »
 
Syncing
App does not save user information

🛠️ Ensure that you have enabled app permissions for storing data. Go to Settings > Privacy > Location S... show fix »
 
Payments
Discounts do not appear during purchase

🛠️ Before making a purchase, check if you have applied any promo codes or discounts in the app. Look fo... show fix »
High prices for photo packages

🛠️ Look for any promotional offers or discounts that may be available. Check the app or website for sea... show fix »
 
UI
Back button disappears

🛠️ Try restarting the app. Close it completely by swiping up from the bottom of the screen and then reo... show fix »
 
Crashes
App jumps back to home screen

🛠️ Check for any app updates in the App Store. Updating the app can fix bugs that cause it to crash or... show fix »
 
Updates
Activities not updated

🛠️ Refresh the activities section by pulling down on the screen to refresh the content. This can help l... show fix »
 
Uploads
Missing photos from photo package

🛠️ Check your app settings to ensure that photo permissions are enabled. Go to Settings > Privacy > Pho... show fix »
 
Support
Rude customer service

🛠️ Document your interactions with customer service, noting the date, time, and details of the conversa... show fix »
 
Bugs
Inconsistent locker assignments

🛠️ Keep a record of your locker assignments and report any discrepancies to the app's support section.... show fix »
 
Registration
User setup is painful

🛠️ Follow a step-by-step guide for setting up your account. Take your time to ensure that all informati... show fix »
 
Freezing
App freezes on loading screen

🛠️ Force close the app by swiping up from the bottom of the screen and then reopening it. This can help... show fix »
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 Contact Support
Developer:
Experiencias Xcaret S.A. de C.V.
Email:
  https://www.xcaret.com/en/
Website:
🌐 www.xcaret.com
Terms/Privacy:
⚔️ https://www.xcaret.com/en/privacy-notice/
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 Private Data XCARET! collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Usage Data
    • Diagnostics

 Breakdown of Software Ratings
Positive experience
93.6%

Negative experience
4.6%

Neutral
1.7%

~ from our NLP analysis of 6,176 combined software ratings.