A. 1. Ensure that the app has permission to access your photos: Go to Settings > Privacy > Photos and check if Purp is allowed access. 2. Try resizing your images or using different formats (JPEG, PNG) to see if that resolves the issue. 3. Restart the app after making changes to see if it allows you to add or change photos.

B. 4. If the app continues to have issues, consider using a different device to upload photos, if available. 5. Clear the app cache by offloading it as mentioned earlier, then try again.