fix problems on IPC360 [iphone]

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—— Run into issues on IPC360? Get help pending when official support gets back to you!

IPC360
Info:
company: PUWELL CLOUD TECH LIMITED
: http://www.ipc365.com
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Camera issue

Long connection times to cameras

Fix: 1. Ensure that your camera is powered on and connected to the same Wi-Fi network as your iPhone. 2. Restart both the camera and your iPhone... ⇲

Cameras reset continuously

Fix: 1. Check the power supply to the camera. Ensure it is plugged in securely and that the outlet is functioning. 2. Look for any firmware upda... ⇲

Camera performance lags after encryption change

Fix: 1. Reboot the camera after changing encryption settings to ensure it applies correctly. 2. Check for firmware updates that may address perf... ⇲
 
Network issue

No server status check available

Fix: 1. Regularly check the IPC360 app for any updates that may include server status features. 2. Monitor the app's performance during peak hou... ⇲
 
Notifications issue

IPC360 does not alert for motion detected

Fix: 1. Ensure that motion detection is enabled in the camera settings within the IPC360 app. 2. Check your iPhone's notification settings by go... ⇲

Requires constant app open for notifications

Fix: 1. Ensure that background app refresh is enabled for IPC360 by going to Settings > General > Background App Refresh and toggling it on. 2.... ⇲

IPC360 does not record notification reasons

Fix: 1. Regularly check the app for updates that may include this feature in the future. 2. Keep a manual log of notifications and their reasons... ⇲
 
Video issue

No fast forward button for recorded video

Fix: 1. Use the playback controls to navigate through recorded videos manually. 2. Consider using a video editing app to speed up playback if yo... ⇲

Video feed delays

Fix: 1. Check your Wi-Fi connection and ensure it is stable. Consider using a wired connection if possible. 2. Restart the camera and the IPC360... ⇲
 
Audio issue

Default sound off after connection issues

Fix: 1. After experiencing connection issues, manually check the sound settings in the IPC360 app and ensure that the sound is turned on. 2. Res... ⇲
 
Settings issue

Confusing settings and notifications

Fix: 1. Take time to explore the settings menu in the IPC360 app. Familiarize yourself with each option and its function. 2. Look for user guide... ⇲
 
Slow issue

Lagging performance during critical moments

Fix: 1. Close any unnecessary apps running in the background to free up system resources. 2. Ensure that your iPhone has enough storage space av... ⇲
 
Support issue

Inadequate customer support

Fix: 1. Utilize online forums and community support pages where other users may share solutions to common problems. 2. Check the IPC360 website... ⇲

Inadequate instructions for setup

Fix: 1. Look for video tutorials online that demonstrate the setup process for IPC360 cameras. 2. Refer to the user manual that came with the ca... ⇲
 
Installation issue

Installation errors during setup

Fix: 1. Ensure that your iPhone is connected to a stable Wi-Fi network during installation. 2. Restart the installation process by uninstalling... ⇲
 
Ads issue

Subscription prompts are intrusive

Fix: 1. Look for an option in the app settings to disable or minimize subscription prompts. 2. If the prompts are persistent, consider using the... ⇲
 
Customization issue

Limited motion detection sensitivity options

Fix: 1. Explore the camera settings to see if there are any hidden options for adjusting sensitivity. 2. If sensitivity options are limited, con... ⇲
 
Account issue

Only one camera per account

Fix: 1. If you need to monitor multiple cameras, consider creating separate accounts for each camera. 2. Check if the app allows for multiple ca... ⇲
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 what users are saying
Good experience
86.4%

Bad experience
7.7%

Neutral
5.9%

~ from our NLP analysis of 6,185 combined software ratings.

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 Private Data IPC360 collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Diagnostics

  Cost of Subscriptions
  1. 30D/1M/Event cloud storage: $3.99 $3.99= 1month/30days cycle/event mode package
  2. 30D/12M/Event cloud storage: $29.99 $29.99=1year/30days cycle/event mode package
  3. 7days cloud storage (1 month): $1.99 $1.99=package valid for 1 month/a 7 day cycle
  4. 7days cloud storage (1 year): $14.99 $14.99=1year/7days cycle/event mode package
  5. 7D/1M/CONT cloud storage: $8.99 $8.99= 1month/7days cycle/CONT mode package
  6. 15D/12M/Event cloud storage: $19.99 $19.99=1year/15days cycle/event mode package
  7. 30D/1M/CONT cloud storage: $19.99 $19.99= 1month/30days cycle/CONT mode package
  8. 7days cloud storage (6 months): $8.99 $8.99=6months/7days cycle/event mode package
  9. 30D/6M/Event cloud storage: $19.99 $19.99=6month/30days cycle/event mode package
  10. 15D/1M/Event cloud storage: $2.99 $2.99= 1 month/15day cycle/event mode package