fix problems on ICSee [iphone]

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—— Run into issues on ICSee? Get help pending when official support gets back to you!

iCSee
Info:
company: HANGZHOU JFTECH CO., LTD.
: https://xmeye.net
: xmeye.net
Chat with our AI-based iCSee Support
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Audio issue

Loud ads disrupt monitoring

Fix: 1. Mute your device before opening the app to prevent loud ads from disrupting your monitoring. 2. Adjust the volume settings in the app if... ⇲
 
Camera issue

Camera connection issues

Fix: 1. Ensure that your camera is powered on and connected to the same Wi-Fi network as your iPhone. 2. Restart both the camera and the iCSee ap... ⇲

Inconsistent camera recognition

Fix: 1. Ensure that the camera is within range of your Wi-Fi signal. Move the camera closer to the router if necessary. 2. Restart the iCSee app... ⇲

Difficulty in changing camera presets

Fix: 1. Access the camera settings within the app and look for a section labeled 'Presets' or 'Settings'. Follow the prompts to adjust the preset... ⇲

Inability to view multiple cameras simultaneously

Fix: 1. Check if the app has a multi-camera view feature in the settings. If available, enable it to view multiple feeds. 2. If the feature is no... ⇲

Camera light sensitivity issues

Fix: 1. Check the camera settings in the app for any light sensitivity adjustments. If available, adjust them accordingly. 2. Ensure that the cam... ⇲
 
Support issue

Poor customer support

Fix: 1. Check the app's FAQ section or user manual for common issues and solutions. 2. Look for online forums or community groups where other use... ⇲

No troubleshooting options

Fix: 1. Refer to the app's FAQ or help section for common troubleshooting steps. 2. Search online for user forums or communities where others may... ⇲
 
Settings issue

Sensitivity settings not adjustable

Fix: 1. Check if there is a firmware update available for your camera that may include sensitivity adjustments. 2. Look for sensitivity settings... ⇲

Inability to change wireless connection in app

Fix: 1. Go to the camera settings in the app and look for a Wi-Fi or network option. If available, select the new network and enter the password.... ⇲
 
Slow issue

Slow buffering times

Fix: 1. Ensure that your internet connection is stable and has sufficient bandwidth. Test your speed using a speed test app. 2. Close other apps... ⇲
 
Updates issue

Loss of camera connection after updates

Fix: 1. After an update, restart both the camera and the iCSee app to re-establish the connection. 2. Check the app settings to ensure the camera... ⇲
 
UI issue

Complicated app interface

Fix: 1. Spend some time exploring the app to familiarize yourself with its layout. Look for a user guide or tutorial within the app. 2. Check onl... ⇲

Playback navigation issues

Fix: 1. Ensure that you are using the latest version of the app, as updates may fix navigation issues. 2. Try restarting the app and see if that... ⇲

Lack of real-time scrolling option

Fix: 1. Check the app settings to see if there is an option to enable real-time scrolling. If not, consider using a different app that offers thi... ⇲
 
Glitches issue

Cloud service glitches

Fix: 1. Check your internet connection to ensure it is stable. 2. Log out of the cloud service and log back in to refresh the connection. OR 1... ⇲
 
Network issue

Frequent disconnections from camera

Fix: 1. Ensure that your camera is within range of your Wi-Fi signal. Move the camera closer to the router if necessary. 2. Restart both the came... ⇲
 
Compatibility issue

Unresponsive Alexa skill

Fix: 1. Ensure that the Alexa app is updated to the latest version. 2. Disable and then re-enable the iCSee skill in the Alexa app to refresh the... ⇲
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 what users are saying
Good experience
75.4%

Bad experience
20.1%

Neutral
4.5%

~ from our NLP analysis of 1,692 combined software ratings.

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 Private Data iCSee collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 7 Day Alarm Storage: $3.99 one months subscription
  2. 30 Day Alarm Storage: $6.99 one months subscription